Storage Sense - Dover — Local services in Dover Township

Storage sense in Dover, PA has raised my monthly rate twice in the last 10 months, $30 the first time, $20 the next. I called and spoke with Jeffrey. He stated that the rates rise every 8-10 months. He was very cocky and overbearing. I was trying to understand the rate increase and he said he had missed 2 phone calls while on the phone with me and had other customers. I'm sure they were also calling about the rate increase. We were on the phone for less then 5 minutes. Sorry to inconvenience you. He said he answered my question 3 times already. As a paying customer, you would think he would answer my question 10 times until I was satisfied. He never answered my question. He just stated that that is the way it goes. He seemed to not really care if I left to go to another place since he could get a new customer who would be paying more then me. Be aware, I'm sure the price will be over $200 by next year...

It's a nice place but read the small prints on your contract, they are not responsible for anything that happen to your property, if you have any claims you will have to do the claim through your insurance if you don't buy their. I was recently a victim of a theft on their property and they are not liable for anything, I found out the hard way!!!! They will cooperate with the authority and that's it, Be aware!!!!! Someone stole the catalytic converter from my motor home, it's a fenced place with access control, "to me was an inside tenant that did it" I have the suspicion on who it was and let the authorities know!!!!...

The one guy is very helpful and always has been cuz out of his way either a new girl or temporary help from another storage unit location is very busy or short answers

gave me wrong total came back the next day and seemed upset that she gave me the wrong information meanwhile I should have been upset

Edit Yes I understand she doesn't know every customer yes I understand there's a lot of people in this place and now you can pay multiple units in different locations but I still feel I shouldn't be talked down upon no matter if I'm new customer or been there as many years as I've been and have as many...