GameStop — Local services in Downers Grove

I came here to buy some cheap used Xbox one games as when new generations of consoles come out, the value of the previous generation games drops, so I decided to take advantage of it. I was greeted by a friendly man who did not cause a problem. I then came to checkout buying four used games and was immediately pestered by the lady at the counter on three different occasions, first about the Power Up Pro membership, then about scratch protection (which is a scam as it is nearly impossible to scratch a Blu-Ray, and I have never heard of someone breaking a Switch cartridge.), and finally about trading in cell phones. Because the lady focused so much on selling me things I knew I did not need, there was a lack of customer service, such as asking if I found everything ok, saying thank you after the transaction, and other small things that enhance the customer experience. I recommend that Gamestop stop pressuring employees to sell the customers things they do not need as it makes the experience shopping there terrible. I will likely not shop at Gamestop until the company learns to value its customers and associates.

Pros The used games I bought were relatively cheap It has a large video game selection which can be helpful for some hard-to-find JRPGs The seven-day return policy on used games is beneficial for games you want to try out but do not want to buy This location is bigger than most Gamestop locations. Gamestop now price matches which put it in line with Best Buy and Target Cons The employees here bugged me more than other GameStop's I have been to about Power Up Pro membership, Gameplay guarantee, and trading in Cell Phones. Gamestop sells opened games as new which would be unacceptable at Walmart, Target, Amazon, or Best Buy but isn't for GameStop. Since associates are pressured to upsell everything, which diminishes the...

As a card collector— you get very nervous with 1. Sending your cards in to get graded and 2. Letting someone else touch/handle your cards. However, Andrew got rid of any anxiety I might’ve had with sending my cards in to get graded. He made sure he told me every little detail there is to know about the process and handled my cards with such care that he put me to shame with how I handle my own cards 😂 He also taught me many things about Pokemon cards I didn’t know before but most definitely should’ve. He was 100% prepared to take any accountability with my cards and made sure that anything that goes wrong in the process would not be my fault and that I would for sure be compensated for it. It definitely helps that he’s a collector and has much experience with it outside of GameStop. He treated my cards like they were his own.

If you have any doubts about sending in your cards to PSA yourself, I highly recommend getting them graded through this GameStop...

Not sure what was going on but we tried to stop in to buy some gift cards for our gaming kids and were scolded by the manager as soon as we walked in the door saying they could only have 7 customers in the store and we were numbers 6 and 7 but he proceeded to lecture us about where to stand and that we needed to make sure no one was waiting ahead of us. Others were waiting outside to purchase XboxX (we asked before going in). He didn't ask us what we were looking for, only insinuated that we were there apparently to cut the XboxX line. I said we just wanted to make a quick purchase and he said he doubted that would happen. What? We have purchased often from this store but we left. Not sure why we were treated so rudely this time but we will take our...