White Castle — Restaurant in Downers Grove

First off, why does a double cheeseburger cost almost 3 bucks? Come on. Anyhow, having not been to WC in a while, I thought I'd stop in and give myself a treat. The drive thru was packed, so I went inside. Good move... one guy at the counter. Unfortunately, that one guy ordered a crate of sliders, like 50 and a half dozen shakes. Im being ignored by the three people trying to operate an entire WC during an afternoon lunch rush because they are swamped. After about 30 sliders are packed into the crate, one of the workers takes my order. 2 double cheeseburgers. That's it. Flash forward 15 minutes (literally), and I get my order. 2 sloppily made double cheeseburgers stuffed into little boxes that I have to essentially destroy to get out of the box. I got through one DblChz and gave up. I was reminded that WC is kind of gross. The first bites of slimy steamed bread and that onion-y meat shingle thing are sublime, but at about the 3/4 mark, that double cheese starts to take on the feeling of a hate crime against your mouth. Swallowing becomes labored. Sweat beads on your upper lip as you force your jaw to chew and your body to not reject what you are forcing upon it. It becomes a hard fought fight to the fish line, which is that final, wet, salty bite. Ugh. You actually smell bad after eating the food. Your car smells bad. And then there's the regret about an hour after digestion. I equate eating at WC to childbirth. It's so painful that your mind makes you forget the trauma so that in the future, you are willing to go through the process again. Damn you brain for blocking out my last visit to WC. Damn you to heck. My fingers still smell...

Very disgusted at the service I received today. The employees including the manager have no customer service skills and should choose a different industry to work in. I pulled up to the drive thru speaker and someone told me to hold on. After 3 minutes of waiting, I started calling out, “hello” numerous times. No one answered. I continued to call out “Hello! Is anyone there?!” There was no response. After 10 minutes of waiting, 2 cars then pulled behind me, so I pulled up. There was one car in front of me which then left after 1 minute of me being there. I pulled up to the window and told the lady there I did not place my order because no one came to the speaker. She then told me I would have to wait until they serviced the cars behind me and then they would be able to service me. I explained that I kept calling for someone and no one answered. I asked for the manager. She then told me the same thing that I would have to wait until they gave the other cars behind me their food first. This is utterly ridiculous. If no one answers over the speaker, please tell me how long is someone supposed to wait at the speaker board until they finally drive up to see what is going on? The fact that they couldn’t even accommodate me after waiting in the Drive-Thru line for 10 minutes with no response is very poor customer service. The district manager and corporate office definitely need to know about this as they are representing the establishment in an awful way. They need more training at this location and I definitely won’t...

A classic staple restaurant for value meals. Walking up with only two dollars would yield a cost-effective solution to your hunger.

I personally enjoy the classic Slider, a mouthwatering cascade of juicy, rich flavor.

While the caloric content of such a diminutive burger stretching so far, though, one quickly runs into the problem of portioning.

The food here is not healthy, or good for you in any sense but spiritual. It is excellent for feeding hedonistic desires for full, rich, no-holds-barred flavor, at the cost of being terrible for your body (unless under the strictest of moderation).

That being said, the restaurant chain itself fails to pretend to be healthy food, and deliver what they offer with gusto instead.

My main issue lies in the corporate practices of the company. Offering such low wages to the employees yields wildly inconsistent results with the food and service. Paying more attention to hiring and quality control would happily earn this location another star. Alas, corporate American values inherently undermine the product being sold.

You get what you pay for, but what they don't tell you is that you are paying for the company to pay morally low wages of which the cost is subsidized to our own tax revenue. ...