Walgreens — Local services in Draper

I spent 18 years happily using the Walgreens in Draper on 12300. Great ,personable managers check on customers and are respectful to their staff. The pharmacists and their techs have been awesome. Caring but efficient, staff never makes you feel rushed. Also, if I buy products while waiting on a script, the pharmacy staff is happy to ring that stuff up too. They do not expect customers to wait in 2 lines at the same store! Overall, this Walgreens is very well run.

Then we moved near Traverse Ridge, and I started to fill scripts at this Walgreens on 13800. The cashiers have mostly been gracious and professional, but I have yet to even meet a manager. There is an employee in cosmetics who is far too loud talking across lanes and pushy in selling certain products. I now avoid her like I would a clingy used car salesman.

I think both Walgreens in Draper should hire more pharmacists and pharm techs. They would make Walgreens more money by expediting transactions and greatly reduce the stress of backups. At the 13800 store, pharmacists need to be more empathetic, helpful, and less grumpy. Unless it's rush hour or there's a long in-store pharmacy line, the pharmacy staff should not be allowed to refuse ringing up other items, esp medically related items, forcing the customer to go wait in another line.

Unfortunately, our family's 😪 non mail order scripts have very high co-pays. (Yes, I use manufacturers' coupons and other ways to lower costs). I must spend at least 1K per month at Walgreens. I'm not aware of a VIP program for big pharmacy spenders, beyond points, but maybe corporate leaders should review that opportunity to establish customer loyalty. Unless improvements are made soon, Walgreens will lose my...

The normal staff was very nice, however, the Pharmacy staff is very rude. They treated me very suspiciously as if I was some sort of criminal or something. Apparently 5' pregnant blondes have a criminal look to them? I wanted to pay cash for a medication since I will be getting a similar medication soon and I know my insurance won't cover both, so I wanted to just pay for this one as it is cheaper. I explained this three different times and they just kept asking why i would want to do that and they wouldnt allow me to. I have never had a pharmacy tell me I can't pay cash for a medication. I can't understand why the hell that's a problem, but apparently it is there. Additionally, i was told I had a refill on another medication so I asked for it to be filled also. She told me to come back and not wait for it. Another oddity... I always wait. Anyways, when I returned, the guy said he had no idea what I was talking about as it was not prepared for me and he didn't even see it on my account. ....wtf??? At this point I was done with them and just told him not to bother with it so I could get the hell out of there. I have loved walgreens, but this was my first time at this location and it will certainly be my last. I will try the walgreens near...

Not only do they provide horrifically bad service, but they are complete jerks about it. They never seem to be able to come up with the correct number of pills, and I have caught them multiple times making up stories about being out of something, when it turned out they had plenty in stock. Just yesterday, they said they needed half an hour to fill our prescription. We came back in an hour, and the person behind the counter snidely suggested that we needed to give them more time to fulfill orders, and that we were inconsiderate for showing up so quickly trying to fill the prescription (it had been called in hours earlier at that point). On a later phone call, they said not to come in the next day either because they were out of the medication and needed to order it. A different employee later clarified that they had plenty, and could fill our prescription immediately. This was for a medication that was emergently needed to help stop internal bleeding, and the outrageously unprofessional behavior of the Walgreens staff resulted in more medical care being required.

Their lack of professionalism has, on numerous occasions, caused serious health complications for my family members.

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