Randolph Jewelry Repair Plus — Local services in Dublin

This was the first and last time I will ever do business here. They are rude and are not honest. I took a ring there for repair. I was told it would be ready on Tuesday but they would call. They never did. So over a week later I checked on it and it hadn't been touched as a matter of fact he couldn't find it at first. I give him a few weeks more and go again on a Friday. It still hadn't been touched. At this point it's a total of 3 weeks. He promised it would be ready the next day. So on Saturday, I go back again. Guess what still not ready. He said 1 hour. So I wait until Monday and go again; you guessed it still not ready! He said a few minutes. I gave him all day and went back and it still wasn't ready! Then his wife had the nerve to get an attitude with me! If it's going to take weeks then just say so but don't lie and string me along! I asked for my ring back without him finishing the job. I took my ring elsewhere only to discover the work he had done was shotty! However, Middle Georgia Gold and Silver exchange straightened out what they could and in a timely manner. They didn't even charge me. That's who gets my business...

Would not do business here again. I ordered a necklace for my fiancé for our wedding. They had to order part of what I wanted which I totally understand. They told me 2 weeks. So 2 weeks go by and I didn’t hear from them so I went in the store to ask about it. I was told it wasn’t ready yet but to come back the next Monday. So I go back Monday and they tell me the jewelry is in Eastman getting engraved because they don’t have a machine big enough but it would be ready by the end of the day and they would call me. So I go back and they still don’t have it that day. Another week goes by. They never called to say it was at the store or anything like they said they would. So I call, they say they have it, I go by the store during hours they advertise to be open and no one is there. So here I am 4 days from the wedding with no necklace plus I live and hour away and work 12 hour shifts so I can’t just go anytime to pick it up. They didn’t seem to care at all any of the times I came in that the jewelry wasn’t ready when they said it would be. Even made it seem like I was confused about what they had said before which...

The first time I went to Randolph’s I asked him to replace a diamond that fell off of my ring. He said he fixed it and put a new diamond in, but he lied and told me it was a real diamond. However, I later found out that it was not a real diamond but he made me pay the price of a real one. The second time I paid for a necklace and bracelet for my son as a present and he charged me for 500 over the peace it was truly worth. When my son passed I went back to ask for a refund because no other store would pay the same price I bought it for, but they wouldn’t give me a refund even though I told them the situation and how he only had it for 4 days before the incident. These people will scam you and have no shame for what they did. They don’t even...