Staples — Local services in Dubuque

My experience with Staples is more of presence than anything else. The staff at Staples is friendly, helpful, and always willing to go the extra mile for the consumer. The problem I have with Staples is more of a corporate issue based on online market pricing of items stocked versus box store supply and demand. I realize you have the costs of staffing, the brick and mortar expenses, but your costs versus prices are creating a store full of dust collection. I can walk through and see 80 to 85 percent of your products not even close to a marketable price to move product. I have come to the conclusion that Staples is quickly running to a bankruptcy court if they don't alter from a box store mentality to a lower price/volume sale structuring. You don't get the per unit profit you did, but selling three to get that same profit is better than moving no...

The store manager and store employee were very patient and helpful. I purchased a laser printer and needed assistance to my car with it and then I had to return some toner from a recent purchase and they were very understanding, patient and helpful. I would give them as high of a score as I possibly could. The manager and employee went above in beyond…….that is unheard of in today’s world and I very much appreciated it…….especially after an exhausting day of my HP printer breaking down that I just purchased from there a year and a half okay. They made up for it and went above and beyond. Will definately be recommending due to their excellent customer service. Thank you Dubuque Staples!!! This small business owner very much...

I needed to have something faxed so I stopped at my local staples. When asked what I needed help with I stated I needed to fax something. She told me they don’t do that and pointed to the machine to do it myself. I didn’t know what I was doing and before I knew it I was charged $3.26 for a blank piece of paper. I called my bf to come in and help from the car. From there I got a paper jam and another girl came over to help with that and didn’t know what she was doing either. So I finally got my fax sent and was charged an additional $5.00 cause I HAD to use my debit card. These people work there why can’t they fax stuff for a customer? Last time I shop or do anything in that...