Helzberg Diamonds — Local services in Duluth

We ordered a ring they had in the case just with a different color band and it had to get sized. They told me 3 weeks it would be back. Week 3 came around, they said in another week. After a month they said they honestly had no idea and that I wasn’t the only one experiencing a delay. A few days later they called and stated it wouldn’t be here until possibly the beginning of the next month, well after the date of my wedding making it over 2 months for the ring to come back. I had to go in and find another option, upon going in we came to the conclusion that the ring they had ordered wasn’t even ordered in the color I had asked for, so had it come it would’ve been the wrong color anyways. I picked out a new ring, they gave me a little additional discount for the mishap and ensured it would be here by my wedding date. Which it did just come in time, however my fiancé then goes to pick it up and the girls mention how small it was and that it BARELY FIT ON THEIR FINGERS. These girls all were trying on someone else’s engagement/wedding rings!!!! And disclosed that they were to my fiancé!! The audacity and disrespect of these employees is truly astounding. I will NEVER make the mistake of giving this company especially this location the time of day ever again and will be sure to let friends and family know to look elsewhere should they need to make a jewelry purchase. How...

I had the same experience as one of the other reviews.. Lady with brown hair and glasses (Laurie R is what my receipt said) didn’t really know anything about anything but I knew what I wanted so I didn’t have many questions. She started off nice while I was picking out what I wanted then when it came to ringing me up she tried to rip me off by charging me more than the actual price on several items. After I corrected her, I paid and when I got the receipt the bracelet price didn’t match up with what I had on my phone. She then said I can order that bracelet but they don’t have that one in store.. (with an attitude). I explained that it was the exact same bracelet that I have in my hand.. She then got even more of an attitude and changed the price, then told me that I’ll get my money back in the next few days.. ......Long story short.. She tried to rip me off and when I caught it she got mad and coped even more of an attitude.. Someone with that much of an attitude should NOT be working retail. I’LL NEVER GO BACK.. (And she looked unprofessional, with her makeup smeered all over her face like she had been messing around with the other guy working in back or...

My husband and I stopped into the Duluth store to get my wedding set inspected in September 2020 and Naheed very rudely told me they were not doing inspections. She said she would sign off on the card as having been inspected and when she did she did not write down her initials. So in July when I called to see if inspections were being done yet, Naheed answered the phone. When asked about inspections, after a long awkward pause, she again answered rudely that they had been doing inspections for months now. To which I said I just wanted to check before I stopped in..... She hung up on me. When I stopped in with my wedding set I was relieved to have the Manager, Sheri, help me. She was very pleasant and took her time to make sure my set was not in need of any repairs and cleaned it before giving it back and signing my inspection card. Customer service is everything. If you are not capable of being pleasant with the public, then maybe a new career...