I’m giving 1 star because I can’t give 0 starts and write a review. One of the worst smoke shops I have ever been in customer service and employee wise. First, there was another customer in there attempting to return a defensive item, and they refused to take it back, and even tried to have the person buy a similar item without referring the defective one. Right there I knew I wouldn’t be purchasing anything from their establishment. Than one of the gentleman behind the counter kept on talking about some lady’s a* while there were customers in the store, and even went as far as to call the lady “shorty with the fat a*”. Very unprofessional and terrible customer service from what I seen. They had a big selection, but nothing more or less than 1,000 other smoke shops I’ve been in. Would strongly recommend going somewhere else to get whatever your preference of smoking...
Read moreI frequently shop at this store, and generally have a pleasurable experience, great selection yes, but questionable inventory with the lack of any process to rectify damaged goods is a good bit if trust I place in a company when I become a consumer of their products. I purchased specifically 1 Wedding cake Delta 8 cartridge, that appears to have a manufacturer defect, that defect being that the seal was installed improperly not allowing proper passage for vaping. Upon notifying Smoke and toke Duluth, the gist of the response was: "We don't care, we don't check the merchandise, but thanks for your purchase take it up with the manufacturer if you can't fix it on your own." I as a consumer will not continue to waste money on broken products nor can I trust this companies inventory. Policy's should change regarding malfunctioning...
Read moreUpdate!!!! After being told I couldn't exchange the lighter after them giving me the wrong one... the lighter they gave me almost exploded in my hand as it would appear there is a small hole in the butane hose
I went there and spent over $100 I had asked for the vector single torch lighter they had on display with the bottle opener. Instead they gave me a completely different lighter that was broken I do not realize this until after I got home I came in the next day to try to exchange it and they refused to very...
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