Smoke And Toke Duluth — Local services in Duluth

I’m giving 1 star because I can’t give 0 starts and write a review. One of the worst smoke shops I have ever been in customer service and employee wise. First, there was another customer in there attempting to return a defensive item, and they refused to take it back, and even tried to have the person buy a similar item without referring the defective one. Right there I knew I wouldn’t be purchasing anything from their establishment. Than one of the gentleman behind the counter kept on talking about some lady’s a* while there were customers in the store, and even went as far as to call the lady “shorty with the fat a*”. Very unprofessional and terrible customer service from what I seen. They had a big selection, but nothing more or less than 1,000 other smoke shops I’ve been in. Would strongly recommend going somewhere else to get whatever your preference of smoking...

I frequently shop at this store, and generally have a pleasurable experience, great selection yes, but questionable inventory with the lack of any process to rectify damaged goods is a good bit if trust I place in a company when I become a consumer of their products. I purchased specifically 1 Wedding cake Delta 8 cartridge, that appears to have a manufacturer defect, that defect being that the seal was installed improperly not allowing proper passage for vaping. Upon notifying Smoke and toke Duluth, the gist of the response was: "We don't care, we don't check the merchandise, but thanks for your purchase take it up with the manufacturer if you can't fix it on your own." I as a consumer will not continue to waste money on broken products nor can I trust this companies inventory. Policy's should change regarding malfunctioning...

Update!!!! After being told I couldn't exchange the lighter after them giving me the wrong one... the lighter they gave me almost exploded in my hand as it would appear there is a small hole in the butane hose

I went there and spent over $100 I had asked for the vector single torch lighter they had on display with the bottle opener. Instead they gave me a completely different lighter that was broken I do not realize this until after I got home I came in the next day to try to exchange it and they refused to very...