Sparklight — Local services in Duncan

Update 9/26/25 Reached Out to Sparklight Again for assistance in Response to the issues I have been facing I made it clear that I was disappointed in their handling of my service issues and that I felt some money should be returned since I have had more downtime than I’ve been able to use - the rep I spoke to was very understanding of my situation and reached beyond my expectations and got ahold of the right departments to escalate and make aware of the issues I then spoke to the other department which was back to tech support who clarified that the tech that came out mated that the speed I had wasn’t available in my area but it is available in my area so she was able to get in touch with my local office directly and confirmed the tech that came out was not correct and improperly noted my account the tech was IAN - Field tech Duncan Ok Location Finally Received a call from the manager at Duncan who clearly updated me on what was going on that they are aware of the situation and parts have been ordered to address the issues - that was all I needed to know that the issue was being addressed- but never got that call until yesterday- I appreciate the efforts of those who worked so hard to assist and those who responded promptly to answer my questions and concerns - review changed 1 star to 3 stars thanks Update : 9/19/25 Contacted Sparklight all they could do is send local office a message to reach me in response to the issues I’m facing it’s been a week and still no response so I guess the next thing I can do is contact the ftc federal trade commission in response to the false advertising since I’m not getting what I’m paying for then I can go ahead and get the BBB in the mix as well since customer care I lacking quite a bit and nobody cares to respond or remedy an issue with the system - I guess I know what Monday holds which will be the 22nd - thanks Sparklight your never reliable never on time and always trying to screw the customer - I have done nothing but simply asked for a little help to make things right after all I pay the additional 5$ a month for you guys to fix my service when the unexpected happens this local office doesn’t give a shit about the customer the tech that showed up didn’t care to announce his arrival didn’t even care to acknowledge me as the customer nor did he fix my issues - just showed up un announced what if I had let my pit out not knowing the tech was at my home that wouldn’t have been my fault plus the tech was late - this office has done nothing to fix these issues and they continue to not fix the issues corporate needs to intervene and investigate the unprofessional conduct of this office the infrastructure is falling apart and the employees or acting in such unprofessional unacceptable behaviors - this office will not fix or call to speak with the customer when there’s a concern or complaint they always wanna blame the customer first and do absolutely nothing - corporate if you see this get in touch and start firing folks it’s sad when the reviews from customers say it all

Changed my plan to the 2 gig down with 1 gig up and went right into an issue with my service - Sparklight has yet to send out an advanced line tech to fix the packet loss that is and has been occurring in my area for quite some time - I have yet to see the speeds that I should be getting 80 Mbps is not anywhere near that 1000Mbps I should be getting - I’m beginning to feel like my time and money are not valued even though I pay for the best service that Sparklight has to offer - I would think Sparklight would consider me as a valued customer but anymore - quality and good service is definitely lacking - Highly Disappointed in this company and my local office in their handling - love how they always want to blame the customers equipment but this time it’s on sparklight - 3 modems 1 brand new hardwired direct into multiple computers and yet the same issues and my router is indicating the same thing - I’m not defective on my side Sparklight needs to fix their system promptly- I look forwards...

I’ve had Cable One internet service since 2009. They're overly priced at nearly $60.00 a month. They advertise 50 MB service but in reality it runs between 6 and 20 MB on the down load and about 3 MB on the upload. (I check often on several different speed sites.) Their customer service is horrible, they’re rude and can never seem to give you a straight answer. I am dropping their service at the end of this week.

They changed my service agreement without notification or consent, change of agreement was a 300 gig a month data cap. After violating their newly added data cap twice before being notified of said change I was finally notified via automated message. Their customer service was unable to help tailor service to my family’s needs when I called them and I refuse to pay $80.00 a month for their crappy internet service just because they want to all of a sudden restrict data usage whereas before it was unlimited. After my third violation I got a letter in the mail stating that I have to upgrade to a package that would accommodate my needs before Oct. 16th and if I didn’t they would do it for me, raise my package price, and charge me additional fees for not doing it myself. Why would I want to pay more for packages that claim to have 60, 70, and 80 MB speeds when the speed I’m on rarely runs at half of what it supposed to? Oh right, they have their new data cap requirements they are forcing on people now.

Their technical support now has an automated troubleshooting machine that you must spend 20 minutes jacking with before you can get a real live person on the phone. I don’t know who’s idea that was but it is terrible and ridiculous! Whenever I did have service problems 99% of the time it was a problem on their end of the network (outside my home). They were never willing to give a reasonable credit to my account for service interruptions. I realize outages happen but they need to realize that 4 hour block of time might have been the only time of the day I had a chance to enjoy my service which was unavailable, they really need to pro rate entire days of service if someone takes the time to call in to report the interruption of service, even if it’s only a two hour time frame.

Cable One thinks they’re a monopoly but they aren’t. I suggest you try AT&T U Verse if you’re looking for a competitive internet service plan. I hear that it is fair. I will be dropping Cable One and connecting to Direct TV & AT&T U Verse this Saturday with zero regrets and a sense of “why didn’t I do this sooner”. I will have satellite TV and Internet for close to the same freaking price of what I was just paying Cable One for internet.

Over priced internet, threatening letters, change of service agreements without notification, and your crappy customer service has just wrote me off as a customer Cable One. Cable One needs to take notice of its competitors or they’re going to price themselves out of business! Good riddance of a greedy...

"Fiber powered network" is a great half-truth buzzword to make people think they're getting additional capability. That "gig" internet? Delivered via coaxial cable, with a maximum upload speed of just 5% of the maximum download (50Mb/s). "Unlimited" data? Don't worry, you'll receive a handy dandy throttle if you use more data than they want you to at the advertised speeds. It's technically unlimited, bravo for that wordplay.

The physical office is only open 4 days a week for 5 hours per day. Good luck holding a regular job and finding time to visit them if you are ever in need of going there.

They'll try to tell you that you have to lease a modem from them; not true. They'll try to suggest that you must have a DOCSIS 3.1 modem for gigabit speeds, yet they don't even offer the higher upload speeds that 3.1 takes advantage of. 3.0 more than covers the trash speeds that Sparklight offers.

DOCSIS 4.0 has been out since 2017. Can you get modems that offer that technology? Nope. Why? Because service providers are nearly at a federal government rate of innovation and are too busy overcharging for existing service when they could be upgrading networks to offer speeds that match current technology.

Sparklight offers modern fiber pricing, and in return gives outdated coaxial broadband service. Absolute garbage. TRUE fiber internet provides full duplex speeds and runs actual fiber to each residence.

Don't even get me started on the ridiculous "digital TV app" service they're pushing. Avoid it like the plague. Trust me.

Cable One has virtually monopolized southern Oklahoma's multimedia infrastructure with unacceptably poor service for far too long. It's 2022. We need competitors to push them out or force them to offer...