White House Black Market — Local services in Durham

This was my first time shopping at WHBM at Southpoint Mall and it will be my last time shopping at WHBM. I ordered two sweaters online/pick up in-store using Afterpay. When I arrived at the store, the sales associate and the manager did not know how to process the order via Afterpay. They tried to charge me full price for the sweater. There was nothing for them to do other ask for the order number or email, verify my identity and handover the merchandise, as the merchandise had already been paid for via Afterpay. To help them out, I said just cancel the online/pickup in-store order and I will just purchased the two sweaters in-store, which I did. Well, two weeks later the online/pickup in-store items were not canceled, as Afterpay was going to charge my card. I called the Southpoint store and spoke with the manager and of course, she blamed the system.

Bottom line, if you were having a problem with the store system (Isn't that what they all say. They blame the system when they just don't know how to do your job), it is your job as a manager to follow-up and ensure the online order was canceled. Especially, since I purchased the two sweaters in store, which was really doing the store a favor. Horrible...

This is by far the best customer service store in Durham that I have ever shopped at. The ladies that work there, work themselves to death to bring you items in the dressing room that you might like to try on. They are always helpful, kind and friendly every time I go into the store. If they don't have you size they will order it. If you need to hold an item a day they will do it. They go out of there way to serve you. Its always a great experience every time...

I recently visited this location twice in one week, resulting in purchases exceeding $400. The beautiful clothing was a major factor, but the outstanding customer service from Jamie and Autum was equally impressive. They exhibited a welcoming and professional demeanor, offering valuable suggestions during my visit. My experience was wonderful, and I am confident in my purchases. I strongly recommend this location, primarily due to its exceptional...