Pandora — Local services in Durham

While the jewelry pieces are absolutely beautiful, and make awesome gifts. I feel the quality of some of the items are cheaply made. As a customer who owns many pieces I have some concerning disappointments with Pandora. I have a mesh bracelet which is beautiful, it is not the problem but the charms definitely are. My husband purchased the ladybug charm for me, one day while putting on my blouse the charm fell off. I was in my room found it I put it back on good and secure. Thank goodness. Well I walk to the car took my pocketbook off my shoulder get my child in the car seat drive 30 minutes to my destination... check my arm! No charm! I was sick to my stomach. Pandora does nothing about this! I was so sad. My husband purchased the same charm again. I was so scared to even wear the bracelet. So needless to say I now have two beautiful charms that legit have superglue on them to hopefully insure they will not come off. And if they do I will have a mesh bracelet without charms. It’s sad that pandora doesn’t insure or replace after seeing the same complaints about their products. I also have a bangle which the clasp is very weak I have several time undone the clasp without my knowledge until I hear charms hitting the floor. I’ve told my husband I think I’m done. I will never have that bangle full of charms I wanted, at least not from pandora. So I’m on the hunt for something of better quality. Which is sad because pandoras pieces are so cute, but the quality is so unacceptable, and they...

What is going on with Pandora? Customer service at this store has plummeted over the last six months. My husband bought me a Pandora bracelet from a online authorized Pandora vender for V-day (he always waits till the last minute and won't go to the store because of the lines) that turned out to be the wrong size. This has happened once in the past and the Southpoint store had no problem exchanging. Things are very different now- they don't deal with anything from the authorized venders. Maybe that is a new store policy but while the sales person wasn't exactly rude but she definitely wasn't nice. It was very embarrassing and I've spent hundreds at the store in the past. This is the second bad experience with this store- I went in a few months ago because my Pandora essence bracelet had broke (the one that my husband just tried to replace) and since it was out of warranty they wanted nothing to do with me- couldn't even recommend what to do. Again, the sales person wasn't exactly rude but definitely wasn't friendly. I have visited this store dozens of times over the past several years and the staff had been wonderful. Now either I'll try my luck with Crabtree or stick with online (the authorized...

If the staff would have answered my question when I walked in instead of talking over me to tell me that they were closing soon (in the next 10 minutes), that would have been great. It didn't seem like they were in a big rush to close in the first place because they were letting all the customers in front of me take their time trying on various pieces of jewelry and flip through catalogs. I understand wanting to focus on your client but a quick yes or no to my question would have been preferred over "We are only guaranteed to help this lady here but you can wait if you want to see if we can get to you". There were still people at the counter and in line by the time the store was supposed to close and the customers were nowhere near done shopping. If you have a cutoff time for receiving customers, it needs to be posted on the door.

Maybe I'll give this store a try another day BUT not any time soon based off of the service I received this...