BoxLunch — Local services in Durham

My husband and I were there on the unforgettable- tragic Black Friday of 2021 at 3:30pm… of course the employees were nice and answered my questions when I asked them. I’m writing this review as a gesture of my gratitude towards their bravery and their thoughtfulness! It was pretty busy while me and my husband were in the store. Literally 10 mins after we got into the store- 3 gunshots went off- (6-7 in total) and while I knew what that sound was.. I was panicking when everyone in the mall started running. I had an anxiety attack looking for my husband & trying to get cover. The manager (I assumed to be the manager) yelled to hurry and run in the back- and hide from danger.. The staff saved my life and are responsible for letting me go back safely to my 3 kids. Who knows what could’ve happened if we had to all be out in the opening like other stores had to. I have thanked them in my head a million times since Friday- and thanking them now ❤️ Just a caring team of people & lots of courage to help everyone get out of harms way. Thanks so much- I am all jumbled typing this but you get the just! Lol Definitely recommend this store- for quality, kindness, and...

The cashier was absolutely amazing!! I came here for a little birthday shopping and while I was checking out some squishmallows in the back my bf spotted a cute loungefly bag he wanted to get me. There wasn't a matching wallet so he asked her if she could find it she didn't so she looked online, turns out it hadn't been released yet so she ordered one for us. My apologies to the people behind us but she began talking to us like we were old friends while checking us out and ringing our stuff up. We created a small line behind us while doing so and again my apologies to the people behind us it wasn't intentional. Overall I love box lunch and I was stunned they still had the Godzilla squishy I would have gotten it but I think a few people squished the squishy a few times dropping it. I did end up getting a Disney squish and a loungefly bag. I had a wonderful experience and thank you for making my birthday...

Zero stars if I could. My fiance and I were in there Monday (2/15/21) at around 6:45pm. She has a medical issue that prevents her from wearing a mask. We walked in and the cashier told us she needed to wear one, she was very nice about it. I told the cashier about the issue she said she needs to talk to the manager. The manager come out (white lady with blonde hair) and was EXTREMELY rude to us! Told us very bluntly if my fiance cannot wear a mask then we have to get out. It was almost like she did not believe us, or was having a bad day and was taking it out on me. We will never step foot back in that establishment. She could have been nice about it, that would have changed everything. But no she decided to be rude and treat us like we did not matter since my fiance has a medical condition that she...