Cinnabon — Restaurant in Durham

While we were in the mall my daughter and her friend wanted Cinnabon so I have her my debit card and they made a purchase. I was standing off to the side. My daughter told me the card would t work so I stepped up and the lady was trying to tap my card. My card did not have that feature and and I told her she would have to insert it. She snatched it back and said it didn’t work. She turned it around to her and then slid it and it worked. She was busy but she was very short and trying to rush me away: well after stepping away, I understood why. My daughter told me that the lady told them it was a MANDATORY 15% tip and that she didn’t have a choice. So I looked at the receipt. Yep, an automatic 15 percent tip. So I looked up online about Cinnabon policy and it is not a company policy. Corporate is not open today, but I will be calling them on...

I bought a 15 pack of Mini Cinnabons this evening on my way out of the mall at Southpoint in Durham. I was looking forward to one for dessert tonight. Unfortunately, there was no way these Cinnabons were baked fresh today. They had to have been DAYS old. They were hard and dry and tough. Worst Cinnabons I’ve ever purchased. I am too far away to return them, but please toss out your old stale buns, not sell them...

There are some cinnabons that are fantastic and then there are those that need a lot of work. Service means a lot and even though this particular place is ran by younger employees (the day I was there_on or about Dec 27, 2018) that were nice, doesn't mean they should hand over just anything. The pics clearly shows there needs to be some (re) training. These...