Ashley Store — Local services in Eagle Pass

First I would like to start by saying I am a firm believer in "you get what you pay for". I am also absolutely accepting of paying more for a better quality. Those things being said I LOVE three things when I walk into any place to make a purchase: A knowledgeable, passionate, and informative sales consultant Being treated like I am the only customer in that store (even though I know I am not) Being empowered to make my own decision as a consumer, not forced to the decision of the sales staff. I can not only say with full confidence, but with certainty as well: all of my expectations were FAR EXCEEDED with the staff and service at this Ashley's location in Eagle Pass, Texas! JOE GONZALEZ, is a genuine consultant, he listened to my needs and answered my questions DIRECTLY. Even if it was an answer that carried a "negative" connotation along with it, he stated the truth. He was extremely knowledgeable about the products, and he believed in the products he was informing us about. It was the furthest on the spectrum of sales from a "pushy sale", and that made me, as a consumer, overjoyed and willing to come back for a lifetime. Lets be honest for a second, I was going to purchase a mattress on amazon prime it had astounding reviews and it was $700. I would have never had to leave my house and the mattress had over 1000 reviews with a 4.5 star rating. It sounded so amazing, BUT after speaking with Joe I am so glad I made my purchase at Ashley's!

Three things I can assure you: You guys at this store, and Ashley's in general, have made a LIFETIME CUSTOMER of me. I will refer anyone and everyone to this location preferably with Joe but I can't say anyone else we met there was unpleasant at all! If I had to make a choice to spend $3800.00 or $700 again it would not even be a decision. I would happily open my wallet to Ashley's in Eagle Pass, Texas...

Purchased a bed and mattress for my son, at the end of January , price was decent but now it’s the middle of February and we can’t get no explanation on why it takes nearly a month to receive mattress and a box springs???? To get the payment from us is very easy but mngt has no explanation on why or where the bed is coming from🤷🏻‍♂️ But when we call Ashley furniture mngr seems to be in lunch all the time or never...

Our experience here was amazing, very friendly, we took our time to look at everything, when we were ready, the sale person Roel took real good care of us explainng all the process and payment. He was very friendly and patient. The process was so easy and fast. Tbe furniture is beautiful. Thank you

And I very special thanks to our sales person Roel that made all the...