Sonic Drive-In — Restaurant in Eagle Pass

I really don't like saying anything bad about things but when it's bad it's bad and you have to call it like it is. So let me start off saying the food is good but the experience to get your food was more than frustrating. The staff although friendly do not know the menu. I ordered a hamburger number 2 from the menu which says it comes with mustard which I even said mustard. I get my order and it has mayonnaise. I send the meal back and it comes right back again with mayonnaise. So I go to hop area and speak with a staff member and explain what I wanted. They apologized and said they will bring it out to me. I get my meal and finally the hamburger was correct but now my tater tots were not in the bag so I had too wait even longer for them to be brought out to me. I seriously thought I was being filmed for that show Punked. The experience was beyond belief. I refuse to go to that Sonic since that experience. I never have problems like that at any of their...

UPDATE A manager reached out to us and took great care of us! The staff was polite and took care of our needs. Thank you JR Guevara!

They never understand what I’m asking for. They are often out of many things. I ordered the new sonic smash burger and was so disappointed. I got ONE patty that seemed like a prefrozen microwaved patty. I also ordered cheese tots with extra cheese and only half of it was covered in cheese. My husband ordered the chicken tender meal that is supposed to come with Texas toast, tots, and onion rings… well it did not. They were out of onion rings. We still paid the full amount for the two sides but didn’t receive two.

Im overall pretty disappointed. Had i known that were maybe “out” of smash burgers too, i would have ordered...

This place has gone downhill lately. I ordered a chicken sandwich and it tasted like old oil. You could taste all the previous patties cooked in that thing. Also when ordering the guy taking my order kept having me repeat myself because he kept getting distracted by his co-workers. He forgot to place 2 of my orders and I had to order them separately after they did not come with my stuff. The girl that took my order then was also very rude, like if she was doing me a favor. I try not to eat there. Even if you go when they have shakes or something half price they'll tell you they tan out and charge you regular price. Hate this place. I only eat here because my kids like it. I wouldn't set foot in this damn facility if it...