Ace Hardware of West Chester — Local services in East Bradford Township

I rented a carpet cleaner from these folks (Dec 21, 2009) and after it ruined my wall to wall by leaking lubricant my wife returned the machine and told the owner's son what had happened. According to my wife, he seemed concerned and offered to refund the rental fee and look into the cause of the leak.

But after a week passed and the fee was still on our charge card, I went back and reiterated what had happened.

The owner responded by saying that she would open up the machine and call me (I left my number) with the results of her investigation. She also said that she would talk to her son and make sure the rental fee was deducted from our account. I thanked her and never heard from her again. I can hardly believe how badly they treated me. I was one of their earliest customers. I've spent hundreds of dollars there on everything from truckloads of mulch and compost to screws and sandpaper and they simply blew me off.

It's mind boggling to me that they would treat someone with such indifference,

Update: I haven't set foot in that store since I wrote this review. Nowadays I use Ace Hardware in Popcopson or drive to Home Depot where, in both cases, my business seems to be...

Just rude. Signed up for the app, was supposed to get a $10 off, cashier said it wouldn’t ring up because it was on sale, maybe it was, but the shelf I got it from did not seem to have anything that indicated it was on sale. I did not want to hold the line up, so just bought it, but was reading the conditions outside to see if it was in the coupon. Didn't seem to be and then a guy who seemed to be an owner (or co owner) walked by, asked if I needed help, told him I was trying to figure out the coupon and he just kept walking by.

I drove across town today when I have a Home Depot a mile from my house and did it it just to support a small business, but I cannot remember a time when anyone in that store actually gave a smile or seemed like they actually wanted to be there. Cool feel from the storefront, but why go out of your way to get indifference and higher prices when I could pay less for the same indifference...

If you have a mechanical item that needs repair, this is the place to go. After taking my snowblower to another repair shop in WC and being told that it would make more sense to buy a new one because they probably couldn't get parts for it (it is only six years old and they only looked at it while it sat in my car). I stopped at ACE and spoke to Helene, the owner. She assured me that Paul, the repairman, was very honest and good at repairs. Subsequently I brought the snowblower to him. Before he inspected it, he gave me the usual rundown of what it could be; broken belt, dirty carburetor, etc. Guess what? That was all that was wrong with it!! Didn't need a new one after all! Trustworthy and honest is what I would call Paul.

I was also in the store one day when Helene was gently helping an older gentleman with a problem. She could not have...