Walgreens — Local services in East Bradford Township

I hate to post this, because it's nitpicky, but I've been experiencing issues at this pharmacy lately. My son has eczema issues and we get our scripts here. The new non-steroidal he's using took a week to come in at this location. When I went in to pick up over the weekend, I waited in line for 20 minutes to be told they didn't know where the script was. That they'd "misplaced" it, and could I come back later when they refill it. I'd only received about 7 automated calls about it in 4 days so I was shocked they lost it. I received a call 10 minutes after leaving that they'd found it. When I returned later, after running necessary errands, I entered the pharmacy to find that I could only pay in cash. The person who left a message for me was not automated and they failed to inform me that I needed cash.

I didn't have it, so I left to come back later. Fast forward, I called their line today to see what the copays would be as these are new scripts and now I need cash, and their outgoing message says they are "closed". I'm so confused.

Way too many phone system issues, payment issues, and delays at the moment. I can't blame one particular person, and I know pharmacies are strapped for staff too, but I would suggest just starting with updating a phone system to have it actually function, and maybe when leaving a message inform people they need to pick up scripts with cash if you know those systems are down.

It's getting to the point where I may just need to move...

I don’t know who hired the pharmacist here, but they need to fire her. She has zero customer service skills. I’ve never been spoken to so shortly in all my days by someone trying to “help” me. She is incredibly rude on the phone, and in person. It’s also very challenging to understand what she’s saying because she has such a thick accent. When you ask her to repeat herself, she gets upset and angry. Very bad people skills.

This saddens me deeply, because I LOVE the pharmacy techs at this location. They are caring, remember my name, and always work to get my scripts done immediately. Hats off to them for dealing with bad management.

Just had another bad experience here. Went 5 mins before close to use their ATM. They had closed all the doors and weren’t letting anyone in. Terrible customer service. @Walgreens corporate- why.

I want to update my review because I frequent this pharmacy so frequently. They’re getting a lot better with customer service. I think the old pharmacist quit or transferred, because now when I get someone on the phone they’re always kind. It’s a whole different vibe in here than earlier this year. Idk what changed, but good move.

A note: if the rest of America can schedule their staff to cover lunch breaks, you can too. Your policy to close the pharmacy 1:30-2 is frustrating and indicates incompetency...

We normally shop at a different Walgreens pharmacy. Our regular pharmacy was closed yesterday because of not having a pharmacist available. Very unusual. The Walgreen's system offered to have my wife's script filled at this Bradford Plaza store by 12 noon today. Since my wife needed the test strips, she placed the order. She received an email confirming that they would be ready for pickup by 12 noon today. We arrived at 12:20 PM. The script was in a pile and was not filled. The pharmacist said that she could only give us 100 and not the needed and prescribed 400. I accepted on the part of my wife. The pharmacist said that we could get the rest after 25 days, which is very strange for a partial fill. We stopped at our regular pharmacy on the way home, which reopened, to pick up one of my prescriptions. That pharmacist said that the Bradford Plaza pharmacist was wrong because the script would die before the 25 days transpired. We then had to go back to this Bradford Plaza store to cancel the purchase. We had to waste 80 minutes and car miles because of the Bradford Plaza pharmacist's mistakes, including not trying to fill the script by the promised time, not notifying us that they didn't have the prescribed quantity, and then telling me that we could get the rest in 25 days, which was bogus. I will never again deal with...