Mavis Discount Tire — Local services in East Hanover

All I had done was installing new tires on my car. I was given a quote and had the tires ordered to this location. The tires arrived on time within several days. When I went in to have the tires changed, I was greeted by Luis (the manager, he's awesome) and didn't have to wait. They immediately started installing the tires. When I had to pay, the service rep (Devon) was absolutely terrible. I was quoted and charged two difference prices which could have easily been avoided. All Devon had to do was confirm the price with the manager or even check on the Mavis website to price match. Instead, he became angry and even cussed at me under his breath when I told him I wasn't going to sign the receipt and I'd rather wait for Luis (who was on break) to come back. Luis took care of everything and was able to process the refund the next morning. This should have been a 5 star rating because the work was fine, the price was great and the manager was very helpful but you CAN'T have someone like that working at the front desk. It's embarrassing and really bad for your business. I want to give this 0 stars because of Devon and 5 stars...

I recently had an excellent experience at Mavis Discount Tire Shop, and I want to give a special shoutout to Johnny, the store manager, and his amazing team for their outstanding service. My car had issues with its wheel alignment, and Johnny immediately helped me find the most affordable deals, including a much-needed tire replacement. His knowledge and capability truly stood out, as he made sure I understood the process and options available.

The mechanic, Mark, worked on my car, and I was incredibly impressed with his speed and meticulous attention to detail. Since my tire was severely misaligned, he took extra care to ensure the alignment was perfected through careful adjustments. I really appreciated the thoroughness and professionalism of his work.

The entire team was prompt, efficient, and highly dedicated to delivering excellent results. Thanks to their efforts, my car is running smoothly again. I’ll definitely be returning to Mavis Discount Tire Shop for any future car needs. Highly...

I have left maybe a grand total of two reviews so far in my life because regardless of whether the service is good or bad, it is very rarely to an egregious or exceptional degree but this review is purely for a gentleman named David. He was working the front and to date is the most amicable person in a manager/management role that I have come across. He was relaxed, professional, friendly, and excelled at his job. The truth is the majority of commercial car service spots are very rarely going to give exceptional service and to be honest I haven't even received my car back yet (I'm writing this as I wait, also it's a simple tire change) but terrific customer service deserves recognition and appreciation. Hell, stop in just to meet the guy and the visit will be worth your time. Thank you David for the single best car experience I have had to date. If he's not working that day/ or doesn't work there anymore then you're on...