AFC Urgent Care East Hanover — Local services in East Hanover

My first and last time here! I was greeted by a rude receptionist who asked me what I was in for and I started to tell him that I had foot surgery recently and was now having severe pain in my thigh and he abruptly cut me off by saying “you just said you had foot surgery and now you’re saying pain in your leg” if he wasn’t so rude he would have let me finish by saying that I have been a bit immobile and just wanted to make sure it wasn’t a blood clot. To which he answered with “so you want to be seen?” No Robert I came on. Sunday at 5:30 to catch attitude from you! Then he tells me to scan the QR code and register myself on my phone. Ok so his job I guess is to just be rude to patients. When I was taken in the exam room both the nurse and doctor were wonderful! The doctor felt it was muscular and told me he was going to send over a rx to the CVS in West Caldwell since it was a 24hr pharmacy. We then left and drove right to CVS my husband went in waited almost a half hour on line to be told there was no rx for me. He told me to call the office to see why it wasn’t sent. I called at 7:51 and they closed at 8pm. I got a voicemail saying the office was now closed and left a message. We left CVS and as I pulled into my driveway I get a call back from Rude Robert who claimed he was the director no less. I told him no rx was sent over and he said that it was and told me it was sent to the pharmacy I registered with. I told him that was CVS in East Hanover and without the dr asking me he was the one that said he would send it to West Caldwell Bc he knew that was the only one open at that time. The dr never even asked me what my pharmacy was. I tried to tell Rude Robert this but he was too busy arguing with me that the dr just sent it to the pharmacy on my profile which was closed. Robert said he would call it in to the West Caldwell one and as I had already gotten home I said no thank you! Coincidentally the pharmacist at CVS in West Caldwell told my husband there was no rx for me in their system not even in EH. So Robert after reading many reviews here which I should have done before coming here YOU seem to be the common denominator of all the bad reviews. I will NEVER go back here and will make sure I post on our town page that this is NOT the place to go to if you need care. Because while the dr was great Robert the apparent director is RUDE and UNPROFESSIONAL! EDIT- clearly it is Robert responding to my review! TERRIBLE ATTITUDE AND VERY UNPROFESSIONAL. Don’t blame the glass partition for your nastiness! And don’t dismiss your rudeness Robert bc your condescending reply on here is loud and clear! You can reply with lies all you want but when quite a few reviews specifically point to you as a problem that speaks volumes! And the reviews on our local FB pages will speak even more Bc you’re not on there replying with absolutely false...

This place needs a new front desk. We walked into the clinic with an appointment. The front desk staff was mumbling and complaining about something. We informed her that we wanted to check in. After a while, she finally lifted her head and asked us to write the name down on a piece of paper. She took the paper, looked at the computer, and after some time said, "You didn’t do anything!"

Confused, we asked, "What?" She said, "You didn’t fill out the paperwork online!". This was not the patient’s first visit, yet, for some reason, she couldn’t find the existing paperwork. Fine, we filled out the paperwork again, including all the pictures and insurance information. When we told her the paperwork was completed, she said, "NO, I only have the picture of the ID! YOU NEED TO DO IT ON PAPER!" We double-checked the information online and clicked "submit" again, but she insisted, "I AM NOT TRYING TO ARGUE WITH YOU, I DON’T HAVE IT."

Frustrated, we finally completed the information by hand on paper. Unfortunately, that wasn’t the end of the problem. She seemed so confused and unable to figure things out. At one point, she said she had the patient’s ID but asked for my ID (it’s family insurance, and I am the primary). Then she said it should be the patient’s ID instead since I am not the patient. The entire check-in experience was chaotic and disorganized.

Throughout this ordeal, she kept mumbling, which gave the impression she may have been dealing with a mental issue or was simply overwhelmed. It was uncomfortable and frustrating. However, I want to note that the nurse and doctor were very kind and professional, which was a positive aspect of our visit.

Nonetheless, the front desk staff clearly needs more training to handle basic administrative tasks and communicate...

I had extreme shortness of breath and somehow managed to get myself to AFC at East Hanover. I highly highly recommend this place. From the moment I walked in without an appointment till I left, I was attended quite closely at all times. The wait was minimal and no time was lost in getting me checked thoroughly. I was outwardly appearing quite normal. Doctor Jordan knew his stuff, he figured within first few minutes that I am going through a breakdown. I was hesitant to accept that since I have never experienced shortness of breath. Extensive Physical Tests that followed came out all good, so it should be breakdown (thank you Dr Jordan!). I was uncomfortable with how I was at the time. The doctor and nurses are extremely nice, assuring , hands on and proactively suggested things to make me feel better. I was worried it might be asymptomatic covid. They even had a rapid PCR machine on premise (covered only by Aetna and Medicare). I knew I didn’t have covid in 20 mins through an assuring PCR (I didn’t have to wait for the overnight results from CVS PCR I submitted before getting to AFC. Dr Jordan prescribed medications that really helped overnight and I was out of the door feeling better. What I loved is that entire staff was so personable which is never the experience with urgent cares and I have been to many before. This facility is extremely clean, looks modern, and there is some nice fragrance going around. These things matter when someone isn’t feeling well specially in stress. This is going to be our go to place for any urgencies or covid tests. I can only say thank you to the staff, you are doing service to people genuinely which...