Sew Jersey - East Hanover, New Jersey — Local services in East Hanover

If you are getting your machine serviced, I highly recommend you go somewhere else.

I took my machine in 5 weeks ago for repair. The told me right away that they would have to order the broken part and it takes a week or two.

After two weeks, I followed up. They said they didn’t have the part yet. I followed up the third week. Now they said the part was in back order and that’s why it’s taken so long. I should have done more at that point but I trusted this shop.

After FIVE WEEKS I decided to pick up my sewing machine. It literally was collecting dust while not being fixed. The guy I spoke to was arrogant enough to say “Well, if you don’t find the broken part, you can always bring it back. Good luck.” -Yeah, no thanks.

Now that I know what piece needed to be repaired, I went to Juki’s website, ordered both pieces (NOT on back order) and they will be arriving next week.

I am pretty irritated at the lack of responsibility. They didn’t follow up. They didn’t even try and look for the broken parts.

Part of this was on me, because I trusted them to fix my machine. But after doing 5 minutes of research, and a few quick emails- I found what I needed.

What a disappointment. I thought this store came highly recommended....

My experience with Sew Jersey was TERRIFIC! Thanks to Katherine and Greg! I had an old sewing machine that had been in my garage for 36 years and was in awful condition, but with fingers crossed, I cleaned it up and took it to the Paramus store. Katherine was fantastic, listening to my hopes while giving me realistic information about what to expect. Then I saw a perfect machine for sale that Greg had restored. Not knowing what to do, Katherine made it possible for me to sleep on it and talk to my sister. The next day, I went back to the store where I got the chance to talk to Greg as he analyzed my machine. In the end, the repairs were too extensive, but I'm the proud owner of the machine he restored that I saw the previous day. Thanks to Katherine and Greg, I was able to make an informed decision and one that will serve me well. I have now recommended the store to my sister and a good friend. They will not be disappointed! Thank you from a very happy and loyal...

Thank you for all other reviewer! It was true. My sawing machine was broken and I was looking for the place to fix. Thanks google! I found right place. The shop is on a shopping mall and second floor. I called them at first, such a nice person was on a phone made me want to bring my sawing machine. When I saw the lady, she was very nice. The price was fix one problem: 50$, check all:99$. The sawing machine technician will be there only Saturday. ---- fixed my machine in 3 days... However, unfortunately my sawing machine was not fixed.. still have the same problem. I'll call them and fix again...(that's why 3 stars) I wish this shop is close to my...