Aaron's Rent To Own — Local services in East Hartford

My experience with this Aarons was terrible. I ordered a bunk bed for my daughters birthday. On the day of delivery drivers arrived around 2:45 pm. We gave them their space to work but at around 07:30 we decided to get an update because it was getting late and i needed to pick up my daughter. My mom was watching her because i wanted to surprise her. When my husband went in the room he was surprised to find the guys not even close to being finished. They were screwing and unscrewing things and were not even close. So we called the store. They assured us they were almost done, which we knew they werent. At around 8 they finally finished and left. Didn't even say a word to us the whole time, even as they left the house. When i went to check out the product i was horrified. It looked terrible. None of the screws were in the right place it looked like they just went drill happy random holes and screws everywhere. The bed was not sturdy, could move easily, parts of the foundation were crooked and there were chipped parts and wood everywhere. Some of the screws were not even fully drilled. This bed was so poorly put together for the price i was going to pay for it over 4000 dollars and for the five hrs they were there we were extremely upset. Also this became a safety issue as this was for my daughter. We sent pictures to the store and were assured a manager would be in touch with us. The next day we didn't get a call so we decided to call them. At this point I just wanted the bed gone. My husband actually found the same exact bed for 700$ on Amazon. When I spoke to the manager let me tell you this was the most unprofessional woman i have ever spoken to. I am not sure how in the world she even gained that position. She was sooo rude and She immediately was hostile to us and exclaimed in an aggressive manner that WEEE were rude to her drivers and they said we were hovering.!?? This was not true at all, we gave them 5 hrs of space!! We became impatient in the end because they were fooling around and the product looked terrible at that point. She never even once apologized to us for our experience nor did she offer to make it better. She Placed all of the blame on us!! She was just full of excuses claiming that they never get bunk beds at this store, the product didn't have pre drilled holes, they were missing parts and that they were doing US a favor accomodating US and doing what they could with what they had and that we were ungrateful. She tried to gaslight me with no remorse and made it seem like we were the problem and an inconvenience to their store with our bussiness and how dare we ask them to build our bed correctly. Like I should be thankful for the trash job they left me with which wasn't even safe. Never ever did they say hey, we are missing parts do you want us to order them and come back or continue? The manager was super hostile and placed all of the blame on us, The paying customer. Anyways we had the bed picked up and guess what!? my husband ordered the bed on Amazon for $700 compared to the $4000 i would have paid them. Same exact bed he had taken pictures of the packaging from the previous bed to make sure, we really wanted this bed for my daughter. The product DID in fact come with pre drilled holes and he built that bed in about 2 hrs by himself!!!!! We were also able to see what an actual messed up job they did by doing it ourselves. Honestly I dont even think they once read the instructions. Save yourself some money and a big headache, do not give this place your money or business. I promise you it's not worth it. Their customer service is trash and they have no integrity or respect for what they do or for their customers. From my experience they don't really care for the business. Aarons is not cheap, the least they can do is have some respect for their products...

Let me get this through to you whoever you are…it’s so annoying to have to think about how I was suckered by your staff every time one of your goons shows up to work his game on one of your unfortunate customers. I have to stop what I am doing and show him the couch and I have to stop myself from giving him any money, because I try to live my life by a certain code. I have leased before when I didn’t have another option, but I paid off everything happily because it was a honest deal and decision. I was given the facts about everything. However, the store I worked with has closed and the store that was in charge of my lease this time is shameful and I have no intention of paying any attention to anything other than the money being returned to me or at the very least the nice rug I ordered 8 months ago. It didn’t arrive with the sectional and in its place was an ugly white rug. I have 2 young children, I did not want it and would never get a white rug!! then go through the whole thing all over again, then he sends it to the boss and I am told that I will get my rug that Wednesday or Thursday. What a load of rubbish!!!! You ar….on 2 separate occasions pictures have been sent to the manager or supervisor of the horrible ripped couch that was supposed to have a small tear. I was told that I could get some money knocked off my total balance if I didn’t mind a small rip on the couch. The couch had many rips and the biggest one appeared to be glued w/a very small amount of glue. The rip was the entire back of the cushion in a way that needed to be fixed properly to prevent more damage. It is the biggest of the many rips!!! e the worst kind of scammers. I will never give you another cent!!! You should be giving me back all the money you have already successfully grifted me out of! I have been told every other month...

Be careful when shopping here they lie to you upfront. When u come in they agree to all sorts of things ans when u think you are done paying off they say you owe more then you initially agreed to pay. I regret coming here and will never shop here again. The sales associate who helped Carmine i believe was very nice and helpful but the manager definately lied to me. He agreed to drop the price when she discussed it with him to price match Bob's and I agreed to paying $700. When I thought I waa done paying I came into the store and they said I owed more he said if I paid $150 more they would pay the additional $140. This was never the agreement I agreed and they agreed to the price being $700 and w tax thats about $750 I ended up some how paying $850. That was not the a greenment and I wouldve walked out and went to Bobs for that price. Be aware not to take their word when they tell you they've made an adjustment to the price. I ended up paying what they wanted for it originally which I would not have paid for had they said that up front. They got me to purchase under the agreement it would be $700 if payed before the fourth month which I did. Obviously they lied to me and when I went in the manager acted as if he had not agrees to that and he wasnt authorized to ok the price drop when the day I came in the sales associate asked him in front of me if it was ok and he agreed to $700. Just go else where when shopping for furniture. It is not worth it. Aside from this the night stand had to be replaced because it came in banged up and the dresser is scratched up. I believe this was not a...