CVS — Local services in East Marlborough Township

The absolute worst customer service ever. I will never return to this store. The minute clinic is awful. They give you no option to speak to someone and the they tell you to text them, but then can’t understand the simplest questions. I spoke to someone on and off for 45 mins who didn’t understand my question. If you try to call, the phone says to text and then disconnects. I texted that I want to speak to a manager, but got nowhere. Then in the end when I still had a question, they disconnected the convo saying I didn’t reply even though I definitely did and I took screenshots. I called the cashier for cvs since I couldn’t get through to minute clinic and she rudely told me she can’t transfer calls. I said, “Aren’t you in the same building?” She rudely answered yes. But said she has no option to transfer a call. Nowhere in the convo did she say, “Let me go talk to them and give them a message to call you.” Way to take initiative and be good at your job. The whole convo in the end went in circles and I ended up finding another doctor to get me a refill for my rx in Maryland. Congrats, you are now being deemed the worst cvs location in Pennsylvania. 🎊👏👏 here’s your reward...see the photos I attached of the convo. I can see why this store has...

A mind-boggling totally incompetent and unsympathetic CVS location. This Minute Clinic doesn't properly give toddlers vaccines in their thighs unless demanded and then you feel like they are rolling their eyes and trash talking you. Thighs are standard protocol for young ones per CDC guidelines and I shouldn't have to educate medical staff about that. Also zero sympathy was expressed when I said I have to go to a funeral. Then, the Pharmacy can't figure out why we aren't eligible for flu shots even though we get them every year at CVS and both our insurance and prescription plans say we're eligible, but 1.5 hours later, we still have no flu shots and no resolution. And, my prescription was promised by 2 pm today, but they never even pulled it over to their pharmacy as I'd requested 7 hours ago. A massive waste of time and nothing accomplished after driving to this location 40 minutes from us simply because we needed to take our little one to a Minute Clinic for a Covid vaccine and this was the closest one. ...

If I could rate this CVS less than zero I would. For almost 10 days I tried to have a 90-day prescription filled. I verified with both my MD and insurance, 3 separate times with both, that the MD sent the Rx and IBX sent an override to CVS. After each verification I went to pick up the Rx and was told the 1st and 3rd times that the MD didn't send the script and the 2nd and 4th times that insurance did not send an over ride. 3 times I had the misfortune of dealing with a checkout woman that was very unpleasant. The pharmacist eventually resolved the issue and found the 90-day override and filled Rx . Separately, I was at the hospital for a vaccination and the physician assistant was kind enough to try to call and verify that CVS could supply a separate typhoid Rx to this CVS, while I was sitting next to her. The PA and I waited over 20 minutes for somebody to answer the phone at CVS. Eventually, we gave up and the PA sent in the RX, and we hoped...