Cardenas Markets — Local services in East Palo Alto

Love it here. Just for info I am a gringo writing this review. I am putting this out there because everyone should experience this store. Customers and staff are friendly and joke around with me despite the occasional language barrier. I always have my app translator on just in case there is a problem. For example, A checker went out of her way to find me after a language misunderstanding on my behalf. I thought she was closing her stand, so I got out of line and walked away to find another. She came and found me and put in to be next. She did not have to do that whatsoever. On another visit to the store, A woman with three little kids, let me go ahead of her because I only had a few items. This kind of thing would never happen at AWHOLE Foods. I've almost gotten into fights just trying to park, or have two different customers cut in line. T I am currently playing Forza Horizon Five and it's based in Mexico. The store is old and has lots of character and looks like it could be in the metropolitan area of the game. I have a very active imagination and sometimes I just go with it. Also, back to reality..I should mention the prices are also well worth making the trip. I usually find pretty great deals as well. The local Target opposite of Cardenas had been ripping me off for years, I was shocked at how much further my dollars went. I will post the checkers name soon, she deserves some recognition. I will say she had short orange blondish hair, spoke englis and...

I would give it a minus star if it was possible! This store has the most horrible customer service! It’s over priced, the staff has no desire to help customers and it’s a shame because they’re one of the few places in the area to get groceries so they take advantage of that ! The first time I went there I wanted to buy 3 12-pks of coke the they had on sale. The product was part of a display so I asked one of the employees to help me get them so I wouldn’t mess up their set. After waiting about 15 min for someone to come by, I finally asked for help again only to be told that “no one had answered the call/page” so they couldn’t help me! Ridiculous! The item was right there and they rather loose a sale then take care of their customers. I went again hoping it had just been a fluke. Wrong! Same thing! I was trying to purchase an item on sale and they were out of the 3rd item to complete the promotion. Rather than trying to adjust the price to honor their sale with the 2 items they had, they gave me the run around and I had to wait for one of the floor people to get a supervisor only to come back and say they couldn’t do it. Not only that but the girl at the self checkout had the worst attitude! Just rude as could be! Unbelievable! As much as I love to support minority owned businesses, it’s truly a shame that these folks don’t care one bit about taking care of...

My family and I have lived in East Palo Alto for a very long time. When the store used to be Mi Pueblo the service was 10x better. Today between 10:00-11:00, my mom received the worst service. She wanted to buy meat at the Carniceria and saw there was a customer ahead of her. (Context: 1 particular staff member, more than a handful of times, has answered my mom with disdain, apathy, ultimately very discourteous). My mom was waiting for her turn and heard the man ask for a specific meat she had been asking for countless times but being told it wasn’t available (by this specific staff member), so to my moms excitement she just wanted to confirm it was available with a different staff member before it was her turn. When the server attending to the gentleman ahead of my mom overheard my mom asking, she then turned to my mom and rudely spoke to her that yes there was and to wait her turn (which is obvious that my mom has to). We have received better service at other Cardenas branches and do not understand how the service has declined in the past couple of years. We hope to...