Panda Express — Restaurant in East Palo Alto

I want to say that I usually never has a business owner right one star review for any business. My name is Gabriel. I went today to panda around 9:45 PM. March 21, 2025 and I was served by older lady when she was working. I asked her to serve me half-and-half and orange chicken and shrimp and since I was waiting for rice, it took a little while once the rice arrived. There is an Asian heavy set Man that picked up my plate and put it the rice. Afterwards, I took it home and I was not going to eat until I was ready to eat it because I was running a little errands so once I got home and Open the bag to warm up my food I noticed that it was the wrong order. It was broccoli and two times of rice and almond shrimps so I win at 10:15 PM to get it corrected as I got there there was I think she was new but she was very good helping me and she apologized and said let me fix it for you. Tell me what you order so I can make your order better or what you originally order so she was fixing it up. She put chow mein and the original items that I asked for earlier And I said instead of you giving me new rice I said can I take the one that was put in wrong since she told me they were going to toss the plate that I brought that was not mine and the garbage and she said yes you may you can take the whole thing if you like since we’re gonna throw it away anyways you can take it if you like Once she fix my plate that I originally ordered for she turned around and asked the Asian heavyset men which we all know because I have a lot of friends that go to that restaurant that he is a very mean guy to deal with she asked him. Can he just take it home since we’re gonna throw away he just grabbed the food from her hands, snatch it out her hands and tossed it in the garbage And I told him by the way my small cup of shrimp which it was I ordered a bigger plate so I had a little cup of shrimp in the in the bag he tossed it so she just made her give me another one but what a mean face said no I’d rather throw it away then to give it to You Like I said I’m not the one to make bad reviews for restaurants for for businesses being a business myself the manager, Brandon is amazing guy. They’re very amazing guy. He’s always helping everybody and putting a smile and just everybody is just delightful people, but this guy, the act the fact that they counter their shrimp when they were they giving you food to save their food and not wasting food by him, snatching the bag from the cashier and just throw it in the garbage just because I told him they gave me the wrong plate. It was on call for this guy. Don’t belong to work in a place like this. He needs to work wherever he feels better and wherever they except assholes...

First time trying out the new location in the g and the food is garbage. Got the family meal with 3 entrees and 2 sides; honey walnut shrimp (meh), orange chicken (felt like I was chewing sauced up stale popcorn), broccoli beef (soy sauce was overbearing, dish was too salty), with fried rice (blah) & chow mein (way too salty). Makes US Chinese Food in Redwood & Little Chef in Wssj taste like gourmet 🤦‍♀️🤣🤷‍♀️. Never again...

Just wanted to tell the experience I just had with the lady who was serving the food today who is named is tram. She was rude when I was ordering my food when trying to to tell her what ontrays I wanted. Totally different from the lady who was cashier who was friendly and really tried to help me. I think her name was Dalmin I think. Should of have more...