East Petersburg Auto Services — Local services in East Petersburg

I started going to this garage about 2 years ago. At the beginning they seemed very fair and of good value so I was pleased to feel like I had found my "go-to" garage for both my SUV and my husbands truck. Since March of 2021, the service that I started to receive at this place downgraded significantly. My car (8 years old) and my husbands 15 year old truck passed inspection with no repairs needed....this seemed shocking but I thought we just were blessed with some good luck. WRONG! Both of us had significant issues with our vehicles within 1 month of the inspection. My SUV needed an entire stirring column replacement, a new motor mount, and several other "little things" to correct how hard the motor was running. Our trucks entire brake system broke and thankfully my husband was able to bring it to a stop without any damage. To make matters worse, both times we were quoted one price and by the time it was done, the price had doubled. I understand that as a project progresses, new issues may come to light, but we were never informed of any of those issues and just charged double with no heads-up. Lastly, any time I have made an appointment I have asked when they would have time to look at our vehicles and I was given my choice of several days - giving the impression that they had a semi open book. WRONG again. Each time the repairs have not been started until 3/4 PM on the day it was scheduled and it was obviously necessary for them to keep the vehicle for a 2nd day to complete the project...honestly it felt like they almost might need a 3rd day. I'm super disappointed and sad to know that a garage I once trusted and relied upon has downgraded its...

I had been to this shop once before to get the oil changed in one of my cars and had a good experience. So last week, I dropped my other car off to get the oil changed. This shop does a brake inspection when you get the oil changed, and I received a call an hour later telling me that they recommended getting my front rotors resurfaced & new brake pads. They also told me that my front-right caliper had seized up. I was aware that my rotors & pads were due for a change so I was fine with that, but the caliper seizing up sounded a little fishy to me. I was told my two options for the caliper were that they could try to un-seize it for $40, and if that did not work, then they would have to put a new one on for $188. I didn't really feel like I had any other option (calipers are pretty important) so I authorized them to take the caliper off and work on it. When they called to tell me my car was done being serviced, I was told they were unsuccessful in un-seizing the caliper and had to install a brand new one. My car has 100,000+ miles on it and I don't remember the last time my front calipers were replaced, so it is very well possible that it was time to replace my front-right caliper. However, I just find it too much of a coincidence that it seized up during a brake inspection at a shop I had only been to once before. Based on this bad experience I do not...

I am editing this review after 5 years of using this garage on the 5 vehicles I own.

In short, I have had to fix multiple issues with the quality of work being done.The two biggest problems I encountered:

1. Improperly used gaskets on the exhaust manifold to the down pipe that blew out 5 months later.

2. We also had a power steering line dump all the fluid into our driveway after being replaced 2 weeks later. The technicians did not properly tighten the clamps.

Now routine work that isn't heavily involved we have had very solid results. But on larger projects it just seems that attention to detail could use a little refining.

Now I know that I could of called Ron up and re-scheduled it to be fixed (because other small thing did happen out of his control on other projects and he did stand behind it) however the time and inconvenience involved was not worth it.

First Review in from 2013: I previously used to work on every vehicle I owned, but not any more thanks to Ron and his shop! I have been using their shop for about 2 years now and I have zero complaints. Ron explains everything very well and when he says he will get it done that day, it's done that day! Fair prices for great service even though I'd pay a little extra due to their honesty, reliability and...