Meineke Car Care Center — Local services in East Petersburg

UPDATED REVIEW: Unfortunately changing from a 5 star to a 1 star review. Though my previous experience there was truly exceptional (further below), I had a worse experience that outweighs it... I scheduled to have an alignment 2 days after writing the previous review, was informed it was done, and paid for it, only to realize following that the alignment had not been performed. When challenged, the service manager immediately voided the transaction, so I am glad they didn't make a bad situation worse, but it shouldn't have happened at all. Who was actually to blame and the reason given wasn't clear for me, but I wasn't that interested in discussing it, just making sure I was refunded. I waited to update the review so I was doing so levelheaded, and to be sure no charges appeared on my card.

I'm especially bothered by all this because the service I received previously was truly amazing and the mechanic seemed like a genuinely trustworthy and competent guy. Probably some good people work there, others not so much. In the end, being charged for work not performed is just straight stealing... Won't be going back and can't recommend this place.

ORIGINAL REVIEW: I had an excellent experience at the East Petersburg Meineke today. I needed to have an unexpected repair completed and Mike and Brady really went above my expectations to get me back on the road, while being easy to work with throughout the experience. I'm very appreciative of their great service and will have no issues with going there again for future...

Took my Jeep in for very small coolant leak.

After putting in on the lift the Service Manager told me it needed a new thermostat and housing - $389.00, installed.

I took it to another mechanic (recommended by a friend).

After putting it on the lift, the Service Manager told me the lower hose clamp was tightened.

Problem solved; no charge.

The Service Manager asked me who told me I needed a new thermostat and housing.

He rolled his eyes and chuckled when I said Meineke in East Petersburg.

[Response from the owner a month ago: We don't have you in our records as visiting our site. The best way to resolve the issue is to discuss with our site manager. Please call the store. Thank you]

You're correct, you will have no record of my visit on your first day of business of moving furniture and changing the locks on the doors, After you spent 2 minutes looking under my Jeep, deciding it needed a new thermostat and housing and quoting me the price, I didn't make an appointment.

When East Pete Auto was, in fact, East Pete Auto, the parking lot was always full at both locations. It's interesting to see that that your parking lot consistently never has more than a few cars in it.

Evidently, loyal customers, like myself, have gone elsewhere, for...

I'd rate it lower if I could. I called around noon and inquired about oil changes. They told me I could drop it off and pickup later no problems. I dropped it off at 12:55 and the gentleman upfront reassured me it's definitely be done by end of day if not earlier. I got an update call around 3 that they were about to start but noticed something funky with my car and asked what I wanted to do. Being on a time crunch I asked for just the oil change but I definitely will schedule a return inspection. He told me my car would be done by 4-415. I show up at 4:15 and he then told me they didn't even start!?!? And then had the audacity to tell me he wouldn't charge me for anything? Yeah because you didn't do anything. If they are busy I completely understand but the lack of communication is awful. Why not call me and tell me they are running behind? Instead I show up with 2 small children expecting a finished job only to be told they never started. No thank you. I frequent the camp hill location and have never had issues with my service there. I took the day off to get this done and I got absolutely nothing...