The Home Depot — Local services in East Point

Let me begin with the positive as there was only one bright spot in this experience. I want to thank Kevon (Manager) whom I spoke with regarding the confusion over my credit approval with their credit department. One person advised I was approved, and when I went to the HD location in Austell they said I wasn't. All this was happening at the end of their Memorial Sale. Once I got clarification of my approval for a HD credit card, I was then able to purchase my new refrigerator and the TRUE nightmare began with the "3rd Party" company HD uses for their deliveries. My delivery was set for yesterday 6/10. I received a notification the night before, but was unable to get a better time frame from the contact information provided. NO WAY TO MAKE CONTACT AT ALL with a person despite them providing contact information. I received an update via email when they were 2 STOPS AWAY. My Fiancé was enroute as well. Once they were enroute to my house they called to let me know. Once they were there they didn't wait long (less than 5 min) before closing out my ticket as undeliverable as my fiancé pulled up. They declined to deliver and told him to contact OCC. When he attempted to call THE DRIVER PULLED OFF. ABSOLUTELY NO REGARD FOR THE CUSTOMER. HOME DEPOT shows no attention to the customer after purchase to ensure that the delivery process is performed properly. That being said, I now have to wait until Friday 13, 2025 to have them attempt to deliver it again! I also took a good look at the door tag that the delivery driver left and the information he provided WAS A LIE. My Fiancé was there 2 MINUTES LATE, and their response was "the ticket was already closed out" and they couldn't deliver for this reason. 2 MINUTES WITH THE CUSTOMER STANDING IN YOUR FACE.......YEAH THANKS FOR NOTHING!! PART 2 Friday the 13th went better than expected. I followed the link as I did before to get a notification when the driver was 7 stops away. I decided to head to the house once they posted the driver was 2 stops away. He also called advising 35 minutes away. They arrived about 1:40 pm. They took the doors off the old unit and the new unit in order to get it up my staircase. It was a team of 2 men and they seemed quite knowledgeable and had a plan from the start. They were at my house for a little more than an hour. They did damage the staircase and the corner wall as they maneuvered up the staircase and turned the corner. Since we are refinishing the steps the damage was not a big deal, but they did NOT bring awareness that they had damaged anything. Bottom line I absolutely LOVE the refrigerator. I just feel it was WAY TOO MUCH HASSEL to get it. Again I stress that HD does no communicate with the customer once the sale is complete. You are on your own and better bring some patience and don't expect ANY sense of urgency to get your purchase if it has to be delivered by their 3 party delivery service. I'm glad it's over!! Lackluster performance and unnecessary stress when spending a whole...

Title: A Shocking Display of Negligence and Discrimination: Avoid This Store's Curbside Pickup at All Costs

I recently had the misfortune of placing an online order for curbside pickup at Home Depot off Cascade RD and the experience was nothing short of appalling. Despite notifying the store 15 minutes in advance that I was on my way, I found myself waiting for over 20 minutes without a single soul bothering to assist me or the two other customers also stranded in their vehicles.

The lack of attention to curbside service reflects not only abysmal leadership but also a blatant disregard for basic customer service principles. It's unfathomable that in this day and age, a business would offer a service and then fail so spectacularly to deliver on its promises.

To make matters worse, as I sat there in disbelief, two other customers resorted to abandoning their vehicles and entering the store to retrieve their items. This is a glaring indication of the complete breakdown in the store's commitment to providing adequate service.

What's particularly troubling is the suspicion that this negligent attitude might be linked to discrimination. The insinuation that curbside pickup is only neglected in Black neighborhoods is deeply concerning and adds an even darker shade to this already dismal picture. If a business is incapable or unwilling to offer equal service to all its customers, it calls into question the integrity and ethics of the entire establishment.

In the end, my frustration reached a boiling point, and I was left with no choice but to cancel my order. It's perplexing that a store would continue to offer a service it clearly has no intention of fulfilling. If curbside pickup is beyond the capabilities of [Store Name], they should have the decency to stop advertising it altogether.

I am now faced with the unfortunate task of searching for an alternative store, despite the inconvenience of [Store Name] being the closest option. A store that cannot spare a few minutes to attend to its curbside customers clearly does not deserve the patronage of anyone seeking a modicum of respect and service.

In conclusion, I strongly advise potential customers to steer clear of [Store Name]'s curbside pickup service. The shocking lack of attention, coupled with the distressing possibility of discriminatory practices, paints a grim picture of an establishment that fails on multiple fronts. Save yourself the frustration and disappointment by looking elsewhere for a store that values its customers and treats them with the respect...

Home Depot is pretty bad in general, but this particular store wins top prize for the worst of the worst. They are CONSTANTLY out of things, even when their inventory says they have many. If you place an order for various things you need for a project, it's a miracle if you get half of your items. Leaving you unable to complete your project. I almost never drive over their anymore because it's such a waste of time. Unless you just need a couple of 2x4s, it's very likely you will leave without at least some of what you needed.

Even when their inventory says they have dozens of an item, it's very likely they have zero. When they discover that they don't actually have an item, what do they do? Reset their inventory so that the system orders more, perhaps? No way, they just cancel your order, make no attempts to find what you need from another store, and their inventory still says they have dozens of what you know for a fact they have none of. I just had an order canceled, I ordered 4 of an item inventory said they had 15 of. Turns out they had none. This happens ALL THE TIME. The inventory still says they have 15. Sometimes when I know they have none, I will buy their whole stock in an attempt to get them to reset their inventory to the correct amount. Hit or miss whether they actually do. For a recent, fairly basic plumbing project, I needed around 15 different items. All were in stock (supposedly) yet I got less than half of what I needed from this store. Then over to Lithia Springs where they too (supposedly) had everything in stock, still didn't get all of what I needed. Ended up having to delay completion of my project and ordered the rest on Amazon.

My neighbor, well known for giving managers an earful when they waste her time, sometimes stands in the middle of this store shouting "WHY DID I TURN LEFT, WHEN I COULD HAVE TURNED RIGHT AND GONE TO CUMBERLAND". Skip this one and go to Lithia Springs or Cumberland. Not that those are great stores but they are at least less fail than this one.

Do better Home Depot. You waste an astounding amount of your customer's time with your atrocious...