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Tanda MurphyTanda Murphy

Have you ever walked into a business and received such exceptional customer service that you felt compelled to make a purchase? That was my experience at RAH. Upon entering the store I was warmly greeted by the staff and immediately impressed by the selection of furniture and accessories. I was in the market for a dining table and chairs, but they didn’t have what I was looking for. However, I did find two pictures I loved and a stunning tan velvet sofa. The staff informed me that the delivery time for the pictures and chairs was two weeks, and the delivery fee of $300 which seemed quite high to me I still went ahead and purchased the two pictures and ordered the sofa in cream velvet instead of tan. After completing my purchases, I was told I would receive my receipt via email, which arrived two days later. Two weeks went by, then three, with no updates about my delivery. When I called the store, I was informed that I would receive a call from the delivery coordinator once the items arrived. This left me confused, as I had been promised delivery in two weeks, and now it had been three without any communication. Finally, five weeks later, my delivery arrived. The pictures were just as I had chosen, but the sofa was beige and textured instead of the cream velvet I ordered. I called the store to address this issue, and the representative told me to send pictures so the manager could review it. When the manager called me back, she explained that according to my receipt, the sofa was meant to be textured and that it looked cream to her. She also mentioned that the delay was out of her control, despite my receipt indicating a possible three to four-week delivery window. I found her tone condescending, and I expressed my disappointment, letting her know I wouldn’t be returning as a customer and would leave a negative review. She later called back to inform me of a one-time return policy with a 30% restocking fee. This left me frustrated—now I was expected to pay for the store's mistake? Ultimately, I decided to keep the sofa, even though it was overpriced and not what I wanted, to avoid further hassle. Lesson learned: I will never shop at RAH again, and I cannot recommend it to others.

Amber LawsonAmber Lawson

I came in an hour before closing and Joy was a joy to work with. She immediately made me feel welcome. She explained the store layout, told me about their NEW warehouse opening soon (can't wait to check it out!) and gave me space to wander around and check out the showroom. Customer service just how I like it - just enough but not too much. I had been researching couches for months determined not to make the same mistake twice. Ordering online is soooo unpredictable - will it be comfortable, what does the fabric look like IRL, how is the workmanship. I was thrilled to find a furniture store where I could see everything in person, sit on it, lay on it (jk, not really, lol) and know for certain what I was getting. This furniture store gem on the southside can have all of my business. Will definitely be back to patronize again. I ordered a 5 piece sectional on a Monday, the following Thursday the warehouse let me know my order was ready. I opted to pick up myself and 8 days after ordering, I have a new couch in my LR. A+ on service from Joy in the showroom and the staff in the warehouse. The couch I ordered was reasonably priced, the service was top notch and I received exactly what I ordered in great condition.

Christopher BensonChristopher Benson

I purchased main pieces for living room, dining room, and bedroom. The RAH team went above and beyond to get me quality pieces within my budget curating a look from their design bar. The delivery was timely and top tier white glove service. I was slightly nervous because most furniture is delayed these days. However up to delivery, communication was transparent and often. They delivered on the estimated delivery date! It was a great highly recommended buy-black experience. Can’t wait to see their new location!

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Reviews of Rite At Home Furniture

4.8

(197)

1.0

1y

Have you ever walked into a business and received such exceptional customer service that you felt compelled to make a purchase? That was my experience at RAH. Upon entering the store I was warmly greeted by the staff and immediately impressed by the selection of furniture and accessories. I was in the market for a dining table and chairs, but they didn’t have what I was looking for. However, I did find two pictures I loved and a stunning tan velvet sofa. The staff informed me that the delivery time for the pictures and chairs was two weeks, and the delivery fee of $300 which seemed quite high to me I still went ahead and purchased the two pictures and ordered the sofa in cream velvet instead of tan. After completing my purchases, I was told I would receive my receipt via email, which arrived two days later. Two weeks went by, then three, with no updates about my delivery. When I called the store, I was informed that I would receive a call from the delivery coordinator once the items arrived. This left me confused, as I had been promised delivery in two weeks, and now it had been three without any communication. Finally, five weeks later, my delivery arrived. The pictures were just as I had chosen, but the sofa was beige and textured instead of the cream velvet I ordered. I called the store to address this issue, and the representative told me to send pictures so the manager could review it. When the manager called me back, she explained that according to my receipt, the sofa was meant to be textured and that it looked cream to her. She also mentioned that the delay was out of her control, despite my receipt indicating a possible three to four-week delivery window. I found her tone condescending, and I expressed my disappointment, letting her know I wouldn’t be returning as a customer and would leave a negative review. She later called back to inform me of a one-time return policy with a 30% restocking fee. This left me frustrated—now I was expected to pay for the store's mistake? Ultimately, I decided to keep the sofa, even though it was overpriced and not what I wanted, to avoid further hassle. Lesson learned: I will never shop at RAH again, and I cannot recommend...