John Medeiros Jewelry Collections — Local services in East Providence

I was given a bracelet as a pre wedding gift purchased at a store in wickford. It lost its coloring after 7 years. Was never given a pamphlet saying not to wear in water ocean or chlorine water. I sent an e-mail and Grace reached out to me and said she would take care of it. I drove to store on East prov 40 minutes to find not open. Website said opened till 5 pm on Friday. I ended up putting bracelet in mail. Grace called me telling me 60.00 to repair. I was under the assumption that there was not going to be a fee as she said in e mail she would take care of it. I made her aware that website said open till 5 pm on Fridays and she said that they will fix it. As of today 2/23/25 not yet fixed … 3 weeks ago. As all this is said I paid to get the bracelet fixed and looks brand new!...

TERRIBLE CUSTOMER SERVICE!!!!!!! I have been reaching out to John Mederios via email as well as by phone numerous times regarding a return they received on December 10th and I still have not received my credit for this item or a response to the numerous messages I have left for them. To say I am disappointed is an understatement. Lesson learned, I will never buy from this company again and I strongly suggest you think long and hard...

Having a very hard time with this company that’s why they get a one. their customer service does not return calls, we sent back a piece of jewelry months ago and it has yet to be resolved it is very frustrating and I would think twice before ordering. our RA number is 20859 please resolve this issue Immediately. Our piece of jewelry was $200 it was put back into their inventory and the funds were never sent to my sister...