Mavis Discount Tire — Local services in East Windsor Township

This is the second time I’ve had a bad experience with Jim from the East Windsor NJ store. First was when I was charged thousands of dollars to replace parts that didn’t even solve my cars problem. Today, I brought my car in for a 10am appointment to change oil, and two hours later, my car was still sitting in the parking area. A customer who walked in without an appointment to change a flat tire was entertained before me, and their vehicle even finished while mine was still parked. Thank goodness a mechanic named Matt asked me if I was already being helped and I told him that I’ve been waiting for two hours already. Right away, he apologized and took my car from the parking into the shop and started working on the oil change. When everything was done, Matt placed the plastic pouch containing my cars paperwork on the front desk for Jim to process. For some reason Jim was ignoring the pouch and kept entertaining all other customers instead of finishing mine. Twenty minutes later, Matt asked me why I was still there and I told him that Jim seemed like he was ignoring my paperwork. Sadly, when Jim finally processed the documents, he didn’t even offer an apology. I think Jim is clearly mismanaging the shop. Matt does a better job because I saw how he spoke so professionally with the other customers in the store and was very helpful as well. I do hope management does something about this. I have not had this much disappointment when someone else was at...

There seems to be a slight disconnect between the online/physical shop.

When I purchased my tires I booked an 08:00AM appointment, the shop said they couldn't accommodate that and pushed it back to 10AM.

Per the website, they charge Installation $48.00 Balancing $79.96

and

Taxes TBD State Fees TBD

So I expected Tax and tire disposal. They added: $6 shop fee and $27.96 to replace 4 Schrader valves (less than $1 part, that takes less than a minute to replace. BTW they have to remove it anyway to deflate the tire to unmount it.) So they are already charging almost $130 to mount and balance, and they add in an extra $33.96. It took approximately and hour and 15 minutes to mount and balance 4 tires.

In fairness they did quote the increased price when they took my keys and I was told it was for the "TPMS Valves", I assumed that was the entire valve stem, not the tiny Schrader inside. They said that they could not print out a copy of the invoice prior to payment.

So all in all, they did the job, I believe some of the fault is from the website, and some is from the shop itself. I'd prefer to have the grand total in advance online prior to the job, this way I can shop online and if one shop has the extras included in the install, that may sway my decision. And if you can book a time online, they should...

I came here yesterday for my routine oil change. I’ve been coming here for them since 2019. When I called to schedule the appointment, I told Alex I hear scraping noises when turning/braking & asked upon service if they can check out my brakes & a TPMS light that wouldn’t go off. She said no problem. After service, when they said I was all set to go and I paid the balance for the oil change, I asked about my brakes. I was told “your brakes should be fine because the guys left no notes”. I told her just because they didn’t leave a note, doesn’t mean they checked them. She ensured they were fine repeatedly. “You’re all good to go” as she kept dismissing me to go. I’m standing at the desk like how are they fine when I drive the car, everyday & I’m telling you they weren’t checked because I’m 98% sure I needed brake pads & potentially rotors. Upon making the appointment I asked specifically for them to check out the grinding/metal to metal scraping noise, and with your routine oil changes isn’t this checked anyway? I guess not @ mavis. Because i came to a mechanic closer to my house and sure shit, I needed front brake pads and rotors and they’re doing it for a hell of a lot cheaper than...