Pine Castle Animal Clinic — Local services in Edgewood

Edit: I keep editing and adding to my review because while the death goes on for our lucy boy the more i think how wrongful the dr did also how the clinic is responsible for not giving us his fur back. After the autopsy came out also things started not to add up and they seem to back peddle alot. So I will not be missing out any details because I've thought about everything and yes they did the autopsy for free because the Dr wanted to know why our cat died suddenly that's the only good thing. However when we brought him to the vet the first time our cat work was very high and his bladder tore. Then apparently it healed on its own and they put a catheter in him. He had it for a week. Then the vet told us we can take him home although his work was still high they went down a little bit. He wasn't eating at the vet so they thought he was depressed. Also the Dr said if he wasn't eating until Thursday we brought him home on a Tuesday to bring him back. They'd have to syringe feed him. However our Lucy Boy didn't make it til then. The Tuesday we brought him home he was weak and extremely bloated (so bloated for a cat that didn't eat) and his spine was sticking out but we wanted to listen to the vet. He ate a little and drank a little the first day but the next day he was declining. My wife called the next day to ask the Dr if we should bring him back. She gave him all his symptoms he was weak, bloated still, and not moving. The Dr said still said to wait til Thursday morning to bring him back. We feel like at that moment he didn't really want to deal with him but we still gave out hope for him However our Lucy died around 3am that Thursday. He died suddenly. Then they did the autopsy where I feel like kidney damage caused the bloating. The autopsy revealed one kidney had damage and the other was failure apparently weeks prior before the doctor the damage started. The Dr also said he had 30 years experience but only a few cats die from a uti blockage so to me I feel like he would have not ignored his symptoms or bloating if he has this much experience. Our cat probably couldn't have been saved but if they did an ultrasound or an xray it could have showed obstruction. Yes the xrays could not show kidneys but it does show obstructions. If his damage was so extensive they most likely would have seen that. We could had the option to put Lucy down or if we wanted him to die in our home some pain medication. But he was in pain when he got home they only sent us home with 1 pill for his kidney treatment. When he was obviously in pain....experience or not I feel like that's one thing they did mess up on was not giving him pain medication even if he was dying. We wanted to listen to the professional but we hope this Dr learns from this and grows because they apologized for our lost and they think we are upset they couldn't save him no we are upset he came home in pain and they didn't do the best they could have done. They fumbled with our cat and maybe we are the unlucky ones cause this vet had great reviews. On top of that we wrote down we wanted his fur and they forgot to put it in the invoice. My wife reminded the person she gave the paper too, the manager reminded the person, and another person reminded them before sending his body away. His fur is irreplaceable. That's a mistake you can't go back on. We are still waiting for the manager to call us but haven't heard anything back for 2 days. I'll update if I hear anything back but doubtful. Update: we ended up calling because no one reaches out like they promise. A receptionist put me on the phone with patrick whom doesn't even exist or works in the clinic. He said he shaved our cats fur but found out from researching that there's no patrick and the clinic simply forgot about his fur. This clinic is sketchy. Do not come here. After 2 weeks they "misplaced" the fur but apparently found it. Probably another cats fur. I had to call again. Update: guess what they didn't find his fur 🙄 finally after a month gave us a refund on his fur not his...

We changed our initial 5 star review from years ago to 1 star due to multiple events proving lack of management and proper communication between employees. This tiny place went from our go to clinic, now to a beware of clinic!

Prices have skyrocketed for all basic services there, seems like their staffs main focus is now upselling for more money instead of our pets actual needs and health.

To get a groom or even nail clipping they now demand a full annual vaccination bundle and visit fees that ends up costing well over $200. Because they now do room and board?

A while back we tried setting up a simple nail trim n groom (very relaxed and loving 6 lb chihuahua). Since our 🐕 shots had just recently expired they declined the service and didn't have any vaccination appointments for about 2 weeks out. We took him elsewhere and got his vaccinations immediately the same day.

The following day my wife takes him in for the groom and again, pushing the full vaccinations sales pitch. We told them no need, just a groom since he was just vaccinated the day prior. We dropped him off in the morning for the normal groom as always... upon pickup he's super weak, lethargic and get hit with a bill of over $200 for his shots, again!?? We had just paid $125 elsewhere the day b4.

They double dosed him ALL the shots he had just had the day prior. Even though we told them he had gotten his shots yesterday they went ahead and did them again causing some severe side effects on our little guy that lasted weeks.... their reply was well, they never got the new shot records? That he should be okay!

Dr wiley was always nice and seemed to love gizmo but recently when it was time to move on for his annual shots, something unexpected happened.

We decided to change vet and requested his file to be sent since vaccinations were much more affordable elsewhere. The newer gm seemed nice and actually cared enough to ask why we were changing clinic. I calmly expressed the pricing increase concern and reminded them of the major error they did in the past. She offered to look into that error to see if anything could be done to make up for the past mistake, maybe a discount for his upcoming vacs, anything would have been nice.

Her reply once she came back was, get this...! (Dr.)wiley no longer feels comfortable treating gizmo since he doesn't like being accused of almost killing our dog!? Surprised at the childish reply I kindly let her know the issue before was never Dr wiley, it was the lack of proper communication between the front desk (sales team), doctors and it's clients. Wileys forwarded comment just made it worse and solidified our decision to move on.

Instead of taking responsibility for their mistake of not listening, logging and updating info correctly they just bluntly washed their hands as if it were us that pushed all those needles and chemicals into the defenseless little guy.

For vaccinations we now go to pet shots r us where it costs less than $70 for all the shots vs the $150+ most other places charge. Much lower priced pkgs if less shots are needed. They move around town to different locations depending on the dates so chk out their calendar online.

Our new vet up the road has an office that is much more spacious and has much lower prices. We now have actual breathing room and privacy in the waiting room vs pine castles yelling between employees and irate/worried clients.

That was our experience, hope it...

I’ve been a loyal client of this veterinary clinic for over 10 years, always trusting them with my pets’ care and managing my bills without issue. Recently, I inherited two dogs after a family loss, and their care came with a much higher bill than expected. Naturally, I had questions and wanted clarity on some charges.

Dr. Klein was understanding and professional—he reviewed my bill, removed some charges, and generously offered me a payment extension, which I appreciated.

Unfortunately, my experience with the receptionist, Nicole, was frustrating and disappointing. From the moment I arrived, she carried herself with a smug, entitled attitude, treating me with thinly veiled hostility and condescension. She flatly refused to let me speak with Dr. Klein or see my dog until payment was made. After Dr. Klein granted me an extension, Nicole loudly announced in the waiting room that they needed my date of birth “in case we need to send you to collections,” a pointed and humiliating remark given my long history as a responsible client.

While making my payment, Nicole snickered, avoided eye contact, and tossed out passive-aggressive comments. When I responded to one, she said, “I didn’t need to know that,” as if trying to shut me down. I reminded her that I had every right to speak. Even after the payment was processed, she continued with antagonistic remarks like, “Oh, you can’t get your dog until payment’s made,” as if deliberately trying to escalate the situation. Her behavior was immature, petty, and entirely inappropriate for someone in a customer-facing role.

The biggest source of unnecessary stress came from Nicole telling me to arrive 30 minutes before the clinic even opened. When I mentioned it to her later, she smiled and said, “Oh, I would never do that,” as if amused—despite the fact that she had. When I brought it up to Dr. Klein, he was visibly shocked. He explained she’s his longest-standing employee but often argues with him about asking clients to arrive early. That told me Nicole knowingly gave me the wrong arrival time. I don’t know her reason for doing so, but it only made an already stressful visit more difficult.

This entire experience also raised red flags about billing practices. After reading reviews from other clients who had charges removed only after questioning, I’m now left wondering what I may have unknowingly paid for over the years.

Dr. Klein remains the reason I’ve stayed with this clinic—but Nicole’s behavior was the most condescending, unprofessional, and mean-spirited treatment I’ve experienced in any setting. I sincerely hope management addresses this, because no client—especially one loyal for over a decade—should be...