Jared Jewelers — Local services in Edina

STAY AWAY FROM HERE. We bought our wedding band at this Jareds. They were not helpful at all and the customer service was terrible. We ordered a "custom" ring. We wanted it to look like one of the bands they had there but with diamonds all the way around and we wanted it to be the same size as the band of the engagement ring. They told us it would take 12 weeks. We told them that we would have to go elsewhere because our wedding was in 11 weeks. They assured us they would be able to get it done by our wedding. They told us they would have a mold for us to look at and would call us as soon as it was ready so we could stay on track with the timeline of getting it done before the wedding. After weeks they never called us to look at the mold, even though they said they would. When we called to follow up they said it's ready but never bothered calling. We told them no one called us and were on a tight timeline. We asked if next time they would be sure to call us when the ring is ready, of course they didn't. We had to call every time to see what the status was (of course we waited until after the time they gave us for it to be ready because we didn't want to be pushy). When we went to look at the mold it was so fragile and small it broke, so I couldn't even see how it looked. They told us we needed to move forward if we wanted it ready in time. I told them I wanted to make sure the ring matched the height and size of my engagement ring. They obviously did not pay attention to that because the ring height and size is way smaller than my engagement band. It looks terrible. It was exactly what I told them I didn't want. They did not offer to make a new mold when it broke due to how petite it was or anything and did not follow what we wanted at all. When we went to pick it up, we expressed our frustration with the mold breaking and them not following what we wanted, they basically told us tough luck. STAY AWAY FROM THIS PLACE. I rarely write reviews, but this place does not care about it's customers at all. They just want to...

They helped me pick out the perfect band and black diamond combination. Since it was close to the holidays, the timing was a bit tight. Luckily, the band and diamond came a week before our trip to Switzerland (which is where I planned to pop the question). The team at Jared's was in constant communication with me, and I was able to pick it up with a few days to spare!

My significant other "knew" something was up, but obliged my secretiveness. I managed to keep the ring hidden until we got to the dock at Lake Brienz where our favorite K-drama, Crash Landing On You, filmed that famous dock scene where he played the piano (if you know, you know).

There were only a few couples ahead of us and none behind us as we waited (I was shaking). The sun was setting as our turn came up. The couple ahead of us was from New York, and since no one was behind us, they decided to sit back and wait to take more after we were finished.

We took our pictures (with the help of the other couple), and when we were satisfied with our photos, my significant other asked if we were done. That is when I took her by the hands and told her that there was one more we needed to take. When she looked at me questioningly, I whispered, "this is it, baby," at which point she immediately started crying. The other couple picked up on what was happening right away and started recording and taking photos, which is where I got the attached (that's right, the photos are of the real moment!).

I do not remember much of what I said; only that I gripped the ring tight so it would not fall between the cracks of the dock. This moment could literally not have been more perfect. Thank you Jared for making this moment possible.

She said...

Very dissatisfied with this store. There is a mix of great employees and bad ones. You never know which kind of employee you're going to get. Secondly, the dishonesty is a common theme. For example, we were called by a salesman who proceeded to tell us that the ring we want was vault value, and would no longer be available. We had to hurry up because they were only going to hold it until the end of the day or we "may" lose it. Vault Value is a sham because a few weeks later, we went back on two separate occasions and we found the same exact ring after we bought ours under pressure. Then I called to try and make a payment over the phone for the credit account (which I will get into next), the store said that they cannot process a payment over the phone...Fine, I accept that, but then don't ask me questions, then rudely say "we cannot process your payment over the phone, you have to come in". I heard that and accepted that answer the first two times she said it. Lastly their in house financing is not in house financing (as how it was described), but, rather, a line of credit on their credit card, which reports to the credit bureaus as being maxed out (which hurts our credit) instead of it being a "loan" with traditional "financing" terms found in a loan. This company is so dishonest, I would not recommend going here. Period. Spend your hard earned money somewhere else, where they actually work for it...and not pressure you...