W.S. Broom Furniture — Local services in Effingham

We bought a sectional sofa a very short time ago from Broom's and are incredibly displeased with it. When trying to deal with the company to remedy our dissatisfaction, we have encountered a number of messages that never got delivered and a number of excuses from the person in charge of handling our grievance. One would think a company would be motivated to cater to a dissatisfied customer EVERY day, not just when the designee can make it back to work. It's not cheap t-shirts they're selling here, it's furniture, items you rely on to serve your home for years. Really wishing we would have...

Customer service was great until the mattress we purchased was delivered and was defective. We contacted the store and were referred to the manufacturer warranty. The manufacturer did replace the mattress and unfortunately it had the same defect- and does not retain its shape after you lay in it. The store will do nothing for us. Not even an exchange option. We wanted to support a small business, but they need to stand behind the products that they sell. I would...

Very helpful salesman that really tried to get me what I wanted while keeping my budget in consideration. The rest of the staff was also very friendly and recognized me every time which gave it a family feel. Delivery service was great and didn't have to lift a finger. I will recommend WS Broom to anyone wanting honest and fair...