GameStop — Local services in El Paso

Horrible customer service. They took our trade in and ordered a ps4 controller. Went back the day it was suppose to be ready for pickup. They don't know where they ordered the remote to, refused to lookup old receipt for a better copy for our records because it would take too long for her even though we physically had a copy in our possession for her to reference.

The trade in amount was for $50 we paid extra for expedited shipping and insurance. So we gave them $50 worth of our property and we paid $34.47 with debit. For a total value of $84.47.

Was given a 1800 number with a wait time of over an hour because the burden of waiting should be put on the customer. They then locked the door immediately after we left and said the would be out for lunch for an hour on the door sign. Associate never gave option to check gamestop.com which we discovered as an option for ourselves. It took less than 2 minutes to pull up the information that it in fact is suppose to be delivered to the store. Something the associate herself could've done, or offered as an option.

Will literally buy anywhere else but gamestop in the future for our gaming systems and games.

Continued to wait on 1800 phone to make sure a complaint filed...

(Transmountain location) Mostly male staff is the worst if you expect them to be professional. The female was professional on the other hand. The 3 guys stood and had an entire convo about lunch and changing the schedule for a party. Apparently needed a day off (I say another job). The manager took a call on his cell, one of them answered the store phone. The other looked right past me. I was the only person there. Get home to find out he gave me the wrong game altogether. The next visit, a female worker saw me in the same spot as before, while 2 of the same guy workers ran their mouths. She checked me out promptly while they talked about someone's sports game the night before. I won't even buy something anymore if there isn't a female working. A cute black guy works there too 😉 only saw him once. Sold me a controller...

Yesterday I went in to sell my PS4 pro Star wars edition. Some fat guy with glasses named Sebastian was at the front counter took my PlayStation and stated he was going to look at it and give me a price. After about 5 minutes he told me he would be able to give me $20 for my PS4 pro because of a dent on the cover of the PlayStation. I told him it was not a dent it was a burn mark from a blunt. I then told him I had Madden 24 inside the PS4 but he had already packaged it for sale when I wasn't going to sell it. I then told him no thanks for the $20 disrespectful offer. I then took it to Cash America next door the pawn shop and they gave me $55 for it. No...