Noodles & Dumplings — Restaurant in El Paso

The food can come off a little pricey but you get so much food for what you pay, and I’ve been here twice now and have enjoyed the food both times, but my complaint is the front of house staff. And I get it, they’re younger and have been nice to me probably because I am also young, but there has to be SOME sort of professionalism and if you’re old enough to be a waitress you’re old enough to know some general manners when it comes to being a server. An older couple left after eating and they didn’t seem all that happy when one of the servers started playing older school hip hop and rap in a restaurant like this. While this personally didn’t bother me, I believe there’s a time and place for things like that and work isn’t a place for you to listen to your music like you would on your personal time. One of the servers then mentioned to another table, “They were just mad because I was enjoying my music.” I understand this is a small restaurant but the young servers need to at least give themselves and their place of work some dignity.

Specific tastes in music and seeing them get on their phone to play it loudly from their phone’s speakers just kind of crushes the ambiance for the general public in the restaurant, which is sad because the restaurant is so pretty and cozy inside.

It was also a little sad to see that a family of 3 came in shortly after me and they were not greeted, and they took a seat, and were never given any menus or asked for what they would like to drink. They sat for a while and neither of the servers came so they eventually got up and left which is bad for business because word will spread.

I really like coming here but that service has to change!!! I might just end up getting takeout...

Don't order from this restaurant.

The food is decent but the business practices are shady.

I ordered online on the QMenu and it appeared that it saved a previous order. My order went through with new and old items and I was charged $50 bucks. When I called to cancel items that were previously on the online cart, they were unable to help me with it. The cashier said "only my manager can do it and they are not available." I told them that we would fix it when I arrived.

I still have that charge and only received the dumplings of the order on that day. I called the QMenu customer service line that day (which said they handled it) and I STILL havent had a response from the management of this restaurant on Woodrow Bean.

It may not be a big deal to some, but during this pandemic, many families use their hard earned money on MAYBE one outing or dinner to provide a break for themselves and help their business community. Businesses who wish to be supported by their communities should prioritize AT THE LEAST to make an effort in remedying a simple communication issue. But at this restaurant that was not the case. I waited for management for 20 minutes and no one would meet with me at the register. The cashier and host kept apologizing for the unprofessional lack of response from their manager.

So I can stick to a review about the food, but if the customer service doesn't live up to how good the food is, then it makes no sense to continue doing business with an establishment like this.

If you decide to go for the food, the food is palatable.

If the management reads this review, please reach out. I am interested in...

Absolutely horrific customer service, illegal practices, and unappetizing food. The front service staff was rude, which can be understandable after a long work day. I placed my order she told me she would call when it was complete, in which I received a phone call about 20 minutes later and she met me at the door and handed me my order in tied bags (due to COVID-19 restrictions). When I arrived home I noticed that I did not receive my complete order and I called and requested a refund for the food I did not receive. The staff on the phone acknowledged that the partial order was at the restaurant ‘they just finished making it’ and told me that the only way I could receive a partial refund is to come in and get cash or get the missing food, after telling him I’m not coming back in he refused to refund me my money. After calling my credit card company I was notified that this is not only illegal but that many businesses prefer to do electronic refunds to minimize contact during this pandemic. My husband is in banking and he very familiar with merchant services and said all they had to do was go in and issue a partial refund. Then to add insult to injury the food was disgusting we ended up throwing away the food we did receive. I cannot recommend avoiding this restaurant enough, the food is flavorless and greasy, the staff is rude, and they truly do believe they can get away with illegal practices, please save yourself the time and frustration and skip right on by...