Expert PC & RadioShack of Elizabeth City — Local services in Elizabeth City

I took my computer in just to see if they had a screw (one was missing from the back of my laptop causing it to not stay opened). The guy just said he didn't even know if he had one and wouldn't know until he was able to open it up and take a look (no need to open it up, it was just a screw). I told him I could not leave my computer because I use it for work and school. He said there was nothing he could do because he had "no bench space to take a look at it". I could see the room he was referring to and there was plenty of room. All he needed to do was remove 1 of the other screws, look at it and see if they had that size or could order it. He didn't even offer to do that. TERRIBLE CUSTOMER SERVICE! I then went to Elite Built Computers on Erhinghaus Rd. He looked at it right away and fixed it, it literally took him 2 min to remove one screw, look at it, find a matching one and replace both- he even tightened up the rest of the screws. He didn't even charge me for it. That is good customer service. The fact that Expert PC couldn't even be bothered to check is ridiculously poor...

I have to give a shout out to the guys at Expert PC for their great customer service and honesty. I brought them my laptop PC that I accidentally dropped and broke the screen and a corner of the case. Not knowing if it was fixable, they took it in and quickly assessed the damage. The quote they provided for both parts and labor was reasonable, but didn't warrant a repair--as the PC was old and I was due for a new one. Instead of trying to convince me to fix it, they advised me that I can still hook up a monitor to the PC to access the data files. Some computer repair shops wouldn't have done that, but the guy at Expert PC did! And, with that I am impressed and grateful. Although EPC didn't do any repairs for me, their integrity and honesty empowered me to take the time and write up this review! I truly recommend this repair...

I did 7 Dell updates and afterwards a big mess. I couldn't get into Windows to do a restore to go back to previous point. My screen was black and only had access to the F12 and F2 functions. Every fix I read online for 2 days didn't work for me. I dropped my computer off and they fixed it within a day! Excellent service. I received phone calls from Shawn updating the situation and I am so thankful that they got us back up and running. Highly recommend. Thanks for the...