NAPA Auto Parts - Elizabeth — Local services in Elizabeth

I don’t usually leave reviews but I have to warn people because they could potentially save money or at least save themselves a wild goose chase.

I went in yesterday to have a battery tested at around 4:00pm. I told the employee that the battery was dead and my car wouldn’t start and asked if he would test it for me. He acted annoyed, didn’t say anything to me and grabbed the tester. He tested my battery and said “it looks like it’s at a 17% charge but your cells appear to be good.” I asked him if he could charge the battery for me so I didn’t have to jump my car. He said no, it’s too late in the day (4pm when they close at 6pm). I then asked him if he thought it was my alternator. He said it’s definitely something else and not the battery. I left annoyed knowing that it only takes an hour and half to charge the battery to its full capacity and he was just being lazy.

I went over to O’Reilly. They tested the battery there and said it was at 17% and they couldn’t tell if the cells were bad until they charged it 100%. They said they would charge it for me and I should come back in an hour and half to pick it up. I got a phone call an hour and half later and the gentleman said my battery was bad and he has one in stock for me. I replaced the battery and drove my car all day today without any issues.

If I had listened to NAPA, who didn’t give me the time of day, I would be waiting to have my alternator replaced today. Save yourself some time and potentially money by going to O’Reilly. The kid that works there is passionate about automobiles and...

So many thanks to Steve at the napa store in Elizabeth for saving me damage or a tow after i heard a ping and found a piece of metal had fallen off a friends car as she drove away. I know nothing about vehicles, i had her park, went to napa and gave only three clues to steve: “it’s whatever a beamer is, heres the piece, and i think the car is blue.” With ten minutes left till closing, he was able to identify it as a pin to the rear brake, sell me the brakes, and stick around to take my call and verify they fit the vin of the car he suspected. Not only was he correct but I remembered what he thought may have cause it to fall off and was able to make a small adjustment and reinstall it. More than anything it saved my friend a HEAP of anxiety which she is prone too and an evening of tow trucks and mechanic forms. Can’t relay how much I appreciate the resident ninja at Elizabeth Napa. I’ll be a...

1st off I want to clarify the pictures someone has added to this Napa location are incorrect. Pictures 2 & 3 are of a different location. This location dose not do tire, lube or batteries. I have never used this service from them. But, I believe they can turn rotors, drums, and fly wheels.

This location like many other Napa locations. the employees are very knowledgeable about a lot of odd ball things. I have found some hard to get parts here. But Napa is not the 1st place I shop for parts. Their hours of operation are a little off. Considering there’s a Autozone on the other end of town. Is open till 9pm m-s,...