T-Mobile Authorized Retailer — Local services in Elizabethton

I am very disappointed in the service I received at the Elizabethton Sprint store #542. I visited the store on Sunday September 24th around 4:28pm and I was looking to upgrade my iPhone 6s Plus to an iPhone 8 plus via my iPhone forever plan. The assistant manager Dustin Cardwell was talking to my father-in-law when I arrived, as I am on his family plan. The manager assessed my phone before taking it in, and he noticed a very small hairline fracture in the glass that was unnoticeable and said that I had to pay $70 for it. I said that I thought my protection plan was supposed to cover that and he said that the protection plan “saves me money”. I then inquired what he meant when I was being forced to pay? He said that I would’ve had to pay over $200 if I didn’t have the plan. I was very disappointed when he added on “I’d rather you pay the $70 so the store doesn’t have to pay $300 for the crack to be fixed.” At first, I was appalled by Dustin’s statement, but then he tried to convince me to replace the screen of my phone by myself and then bring it back in. I did not even consider this option because I thought it would have voided my protection plan warranty causing me to have to pay EVEN MORE. After I refused to void my protection plan, he then tried to sell me a phone case and a screen protector. I had originally planned to purchase protection for my new iPhone, however, from the awful customer service I received I could not afford to because I had just been charged a frivolous $70 for something that was supposed to be covered in my protection plan. He then incessantly tried to convince me to buy it anyways. After refusing for the fourth time, he finally stopped pestering me to spend more money than I could afford and began to transfer my phone over. While he was switching my phone over, he started to unprofessionally brag about all of the money he was making off of fantasy football. I politely asked him to stop talking about it, but he would not honor my request. He continued to gloat for 20 minutes about the subject after the store was supposed to close at 5pm.

I was extremely disappointed with the unprofessional service I received at the Elizabethton Sprint store from Dustin Cardwell. From now on I will drive the extra miles to the Johnson City store where I hope to find professional and...

I had to switch to T Mobile a couple of months ago from Verizon because Verizon could no longer meet my needs in my new location. The young man at the T Mobile store was very knowledgeable and helped me get switched over easily. They even paid off my existing phone and gave me a great senior citizen program that saved me $45 a month! Then, yesterday, I left my phone on the hood of my car and drove off. I didn't realize what happened until getting home and trying to find it. A friend told me to try finding it thru google find my phone, but I'm not that tech savvy, so I went to the T Mobile store and the guys there helped me navigate google and locate my phone! It managed to stay on the hood of my car for at least 6 miles down a highway and on to another road. I drove to the location and within a couple minutes found my phone in the front yard of someone's house. It was totally intact! (That would be another review for the military grade cover that was on it.) Anyway, a big thank you for the T Mobile guys at the store, they deserve a raise IMHO! Thank you Matt and Shane! You went above and beyond! And the young man who initially signed me up, (who has a biblical name that I can't remember, Jeremiah?) he should get...

I came in to get a replacement for my screen protector, and the employee I was with had NO idea of how to do a warranty replacement. He had asked the other employee, and that individual said he has never done a replacement before, so had no idea what to do. The employee I was with said he "attempted" to make a few different phone calls, but said nobody was answering. I had to sit on the phone with customer support for over an hour, to get this taken care of. And the employee that helped me tried to tell customer support that I walked out on him as he was attempting to make another phone call. That was false seeing as he was trying to tell me they're not a corporate office, and so they don't usually do replacements like this. Then the 2 employees decided to go out front and smoke cigarettes, while I was in the parking lot trying to get assistance. And now I've given my number to 2 different employees, as nobody is talking to each other, and I'm sitting here, waiting to get this taken care of. I REFUSE to ever come back to this store again. Their employees are COMPLETELY...