ADI Global Distribution - Elk Grove — Local services in Elk Grove Township

Let me the first to write an honest but negetive review..

Dealing with Will Call is a nightmare and a half. Everytime I pick up equipment for my company, it's a different excuse why it's not in stock. I've just had an order cancel on me because it wasn't in stock EVEN THOUGH when my boss ordered it online it said it was. Last time he ordered something it went through on his end but was sent to shipping instead of Will Call because they didn't have it in stock yet.

What ever is happening with the ordering website and the warehouse inventory system needs to be fixed soon to prevent any further headaches because I think we aren't the only ones in this boat.

...other than that, the place is clean, organized and the people at the front desks especially Tyler are nice and helpful in any situation you might be in. If you can deal with them first when picking up orders if you can. They offer trainings to learn the different equipment they have in stock or will have in stock which is...

After the switch to their new system ADI has been very slow at getting orders ready and being able to effectively communicate between the front of their building and the warehouse. If you need parts on the quick it is not the place to go. We will usually place an order and spend about an hour waiting at will call just for it to finally go through. The will call window operator also seems like he doesn't know what's actually in stock in their warehouse versus what it shows is in stock on...

Spoke with Mark after about 20 rings on the phone, sounded like he was half asleep and didn't want to help. I was looking for some assistance with Cat 6A cable which is specialty but customer service wasn't his specialty. Perhaps others are top notch but my first experience tells me to...