River smoke shop — Local services in Elk Grove Township

Horrible customer service. I came in with a minor issue with an device that didn't hold charge and he started being aggressive asking me what do I mean it doesn't hold charge. He then took a cartridge from his shelf to try it out and saw that it didnt work. He then proceeded to put that same cartridge he put in his mouth back in the box and put it back on the shelf. Then he threw my old one across the counter and grabbed a different one and gave it to me all aggressive and told me thats all he's doing. What kind of customer service is that? I came in just trying to figure out if maybe it was a defective product or something. I didn't demand a refund or a new free device. I was just trying to figure out why it wasnt holding a charge. He just got aggressive for no reason. I've shopped here before and have bought things here. This was my first time buying a device. Definitely will never come...

I recently visited River Smoke Shop, and I have to say, it was an outstanding experience! From the moment I walked in, I was greeted by a warm and inviting atmosphere. The shop is beautifully organized, making it easy to navigate through their extensive selection of products. The staff at River Smoke Shop are incredibly knowledgeable and friendly. They took the time to listen to my preferences and offered personalized recommendations that perfectly suited my tastes. Whether you’re a seasoned enthusiast or a curious newcomer, they have something for everyone. I can't...

I decided to stop in here today strictly based off of the 5 stars that this place has. I had a very different experienceThan what others have posted. Although the gentleman was kind, his knowledge was lacking telling me at first that all of his glass was from China when in fact It was not, and he tried to smooth talk me and tell me he would give me a great price, best price around... $5 off a $100 piece. I personally won’t be back due to that experience especially since there are so many other glass shops around that go above and beyond to exceed your...