Verizon — Local services in Elk Grove Township

I am writing this review to highly commend Kaylee, the manager at this Verizon store. I came in feeling incredibly frustrated after spending hours on the phone trying to resolve a complex billing issue that no representative could fix. Kaylee took the time to listen to the entire situation, thoroughly investigate my account, and within minutes, she identified the root cause of the error. She didn't just escalate the problem; she personally resolved it right then and there. Her professionalism, expertise, and dedication to customer satisfaction are truly exceptional. She turned a very negative, stressful situation into a positive one and proved that excellent, competent service still exists. If you have a challenging issue that phone support can't handle, go straight to this store and ask for Kaylee. She is a tremendous asset to Verizon and deserves all the recognition. Thank...

I can’t say enough good things about this Verizon store – honestly, I can’t say enough good stuff about Clyde, Josh, and Donna! The first time, my husband was helped by Clyde and Josh, who gave him a great deal. Then today, when my daughter went back, Donna joined in, and together all three of them made sure she got an even better deal. They were professional, friendly, and truly went above and beyond for us.

If I could give them 10 stars, I would! 🌟 This is my forever place to go, and I’ll be recommending it to all my friends and family. They’ve absolutely earned our trust...

Just picked up my new iPhone 16 here and the team made the whole process painless. They transferred all my data, set everything up, and had me out the door way quicker than I expected. Even got hooked up with Home Internet for only $35 a month. Super smooth experience glad to have this store in the...