Best Buy — Local services in Elk Grove

art by saying I'm very very disappointed in Best Buy i thought very highly of this establishment, getting to the point i purchased two pre-owned iPhone 14 Pros separately thinking they were Pro Max i don't know the difference don't do iPhones so anyways i realized i ordered the wrong phones i was gonna just ship back and reorder i contacted the best buy customer service and the lady suggested i just go in store its faster and they them there she said since i already paid $869 already id only have to pay the differences which would only be $180 for both phones i was like you sure before i go there she said let me check so she did she said the phone would be $959 after taxes so i was like ok i really don't have it but its for my two sons and ok i drove all the way to the store got to the front the girl did some scamming shit instead of her using the difference from the $869 i had already paid for on both phones she tried to do some scamming mathematics they charged me a extra $174.00 and plus $80 for both phones said they deducted the $70 from both phones and that id get back $140 id get back never got a refund she requested my refund which is weird to requests my refund is what i was told than i was told i got a refund back never did checked everyday they just put that in there than i was told yesterday cause i went in there back in there store the same manager that was really rude to me the first time was there the second time and again he was rude to i didn't recognize him at first i walked in said hi yell messed up my money ti never received my $140 refund he said i helped you before than he snarled his face shooed me off like peasant and told another guy to help me you can look in the cameras if I'm lying than he walked off talking to his employees the other employee that first told me I'm getting a refund was the guy last night told me owe we did include the $869 when he first told me with there manager and the sales lady they didn't include the the $869 only the $799.99 before taxes i told him if you used $174 and $84 for taxes and $14 that phone would be 1,043 total both of them om my receipts these phones are both total is $959 where are you getting its 1,043 dollars? he said yea that's the total i said its not I'm looking at the receipts the phones are both $959 why did yall charge me $1,043? where's my refund at yawl overcharged me than i asked the manager's name he said his name was Scott, i was on that phone yesterday for 8 whole hours trying to get help these people do not know what they doing then i requested 10 times for a a manger to call me back no one called this is so unprofessional i was wrongly treated and exhausted i even called today the guy oh i see yea they over charged you the phone is only $959 he said he was sorry i was rudely treated i need my money or I'm suing best buy for theft of a customer i will never buy anything from here again never the staff are thieves and lairs the manager is rude and racists and i think this store needs to be investigated they are robbing there customers using the cash register all they had to was have me pay the difference of $869 to $959 the phones prices they tried to scam me and that manager is in on it yall need to contact your customers and see if it has happened to any other people with these employees they have a robbing customer rink going on by screwing with the receipts and peoples whose not paying attention are getting robbed it was simple use the difference from $869 to $959 here are my receipts truthfully the cooperate needs to come and check all the receipts they are scamming all of your customers like me I'm slow but not stupid at all if they did this to me pretty sure theirs many other people who seen they receipt seemed off and do not add up i have the receipts if need anyone to reach out to me 408 645 2049 my bests buy casenumber...

1/27/22 @ 5:30pm. Husband and I went to BB to purchase a new phone. We had done research on the Pixel 6 & the Samsung 21's. Circled the counter a few times and we stumbled onto the Motorola Edge 21. Orig price $699, On sale for $499. Circled a few more times and finally decided to go with that phone. There was 1 in stock. The rep went off to retrieve it and when she returned she said, "I have bad news...kinda". "I don't have a new one in stock BUT I do have two out of box available". She gave us the one that was in better shape. She explained that 'out of box' meant that it was "used, 14 days or under". Furthermore, because it was a return and the first owner paid a restock fee of $45.00, there would be no re-stocking fee. The real selling point was, that because it was used out of box, it was now marked down to $341.00 plus tax. As she said, "you get a 700 dollar phone for basically 350... half price. Sold. Brought it home last night around 7pm. Started the data transfer later that night. In the meantime, we started reviewing the spec on the phone, Oddly, it did not quiet line up with what we saw. There was a SD card and she said there wasn't one, it was black and not blue like the floor model, online specs said it was 8GB of ram and this one was 6GB of ram. My husband took the info off the phone and Googled it. We realized it was actually a Motorola Edge 20 instead. This phone is 2 years old and only allowed 1 Android update (to Android 11). It updated as soon as we turned it on. The camera is not as good as the new one and the phone is set to discontinue as Motorola is supposed to release a newer version later this year (from what we read online). It is 6GB of ram vs 8GB. Plus, it only has a 2 yr security update which ends 4/22. 1/28/22, We started a BB chat session. From 12:59p to 1:47p I was on the session and transferred 4 times. The end conclusion was, Per rep: "B. Richardson: I did check with my team In this case we would request you to visit the store they will help you with this concern". Tried calling too, conclusion was the same. So, when I got back to my home town of Elk Grove, I headed over to the BB we bought it from. Explained the situation, we were told we were buying a used 21 at a great price, but instead we got a used 20 at well, the higher end of a used price. After explaining this to 3 more people, the end result was basically ...oops, we can return it for you and waive the re-stocking fee. They declined to make good on the deal they offered the night before and they declined to provide any further mark down on the one they actually sold us . Once this one is wiped clean tonight it will be returned and we will purchase a phone from another company. Disappointing that a large company like BB wouldn't provide some type of customer service resolution. Afterall, we considered BB first to purchase or phone, we are returning customers, we spent time transferring all the data to this phone only to find out it was the wrong phone and will now have to spend time moving it back and wiping the phone, we spent time with customers service via chat, telephone and in person to resolve this and were absolutely willing to work with BB if they worked with us even after it was there sell's person that made...

If I could give their Geek Squad service a negative star rating I would. Absolutely the worst customer service I have ever experienced in my life! My experience with them was an absolute nightmare!!!

I brought in a laptop that was new to me to be set up. The tech assured me they would get it all checked out. He found that it needed a new hard drive when they ran diagnostics on it. I bought an SSD that he suggested from Best Buy and they called me the next day and told me it required a special type of SSD. I then had to order that one on my own and wait for it to arrive and return the old one. I went to pick my laptop up in the evening after receiving 6 different messages or emails from them saying it was ready to pick up. A tech brought out my laptop and it would not power on. When I asked why he said it's probably because they leave them plugged in in the back, which makes no sense. When I plugged in the charger the battery status read "0% not charging". When I asked why I as the customer was just now discovering this the tech was dumbfounded. The battery had been fine when I dropped it off. I spoke to a manager in the store at that time and requested the $200 I paid for the hardware install and full tech support plan for a year on my devices as I no longer felt comfortable entrusting them with my items. He said they could only refund me $60 initially and after more heated discussion he told me the only thing they could do was take it apart and refund my money.

I decided to come back to speak with the actual manager of geek squad since this member was rude in his interactions with me and did not seem knowledgeable. When speaking with the Geek Squad manager, after having to go into the store as she never returned my call, she told me there was absolutely nothing that they could do for me and that because the initial report did not say anything about the battery they would not have gone looking for it! She was rude and arguementative and was unwilling to work with me at all! When I brought up the other manager's offer to take out the piece they installed she said they could not do that because they would have to charge me for the labor to take it out which would cost the same!

After calling the corporate number and getting transferred around nearly 10 times they said the only thing I could do was talk to the store general manager. After an attempt to talk to him in person, requesting he call me, and calling multiple times I never received a call back. A week later I finally got in touch with him and he was defensive, demeaning, and raising his voice on the phone. He finally agreed to let them take it apart and refund the money I was owed. When I went to pick it up for the last time they lost my charger! It took them 20 minutes to locate it because they never labeled it!

I then took my computer to the OfficeMax in Davis and received excellent customer service and had a new battery and the SSD installed for $90, less than half the price! I had my computer back to me in a matter of a few days vs the 7+ days I was told by Geek Squad.

Geek Squad is a total waste of your time, energy, money, and sanity, take your business to a place where they will value you...