Scandinavian Designs Furniture — Local services in Elk Grove

This complaint is in regards to the gentleman with tattoos I believe his name is Chris? I apologize for the description however, I am very taken back from the Mis-treatment my wife and I received when visiting your new location. My family and I have been a long time customer of Scandinavian Designs. Two generations of dedicated customers which you lost. First issue was greeting a customer. Sounds basic correct ? Unfortunately it is not at this store. My wife and I and another stranger were greeted poorly with “ We are closing in 15 mins “ not a hello, not a welcome given this is a new location! You would think Scandinavian Designs would hold there employees to a higher standard but this was the total opposite case. The two female ladies working along with the tattoo’d gentleman were giving death stares as if we did something wrong by coming into the store “15 mins prior to closing”. The entire staff is at fault. The staff continued to rush us and when we asked for clarification on pricing we were returned with a blank face. I decided that my loyalty to Scandinavian Designs was over and I would ensure my friends, family and strangers also know how the culture at the Elk Grove store is useless. Corporate needs to get a hold of these folks and set them straight. I ended up spending more money at a competitor due to this horrible experience. When we left nobody said good bye. Instead they all sat behind the counter and stared as we walked out saying good bye and nothing in return from the staff. Customer service 101 people !!!! In a economy and a crisis Scandinavian Designs needs to retain loyal customers. Every bit counts and these people are ungrateful who work there. I am never going in that toxic store. Nor any other Scandinavian Design. I’d rather take my chances at Restoration Hardware or Z gallerie. You people are a joke! If you’re not happy then...

I had such a great experience at Scandinavian Designs! After looking everywhere with no success, I found the exact bed I wanted on their website. I decided to go to our local showroom to see it in person before purchasing it.

I was greeted immediately, and when I described what I was looking for, the associate took me right to it. It was actually at the front of the store. I asked some questions and they were all answered very knowledgeably. The bed was gorgeous, functional (thanks to the storage drawer), sturdy, and reasonably priced. As I looked it over and tested the drawer, several other customers took notice and expressed their interest, too.

I wanted to look around at all the other beautiful furniture and the associate said he'd be there to help me if I needed him. I appreciated not being hounded, and was also impressed with how he checked in on me to see if I had any questions along the way. It was a really wonderful shopping experience.

I purchased the bed that day and he was able to schedule delivery and assembly exactly when I wanted it. Delivery was a breeze, the assembly was quick and perfectly done, and the delivery people were very professional.

This was an A+ experience from start to finish, and we're absolutely in love with...

I purchased the Hendrick sideboard, end tables and coffee table, and LOVE the style and quality of this mid-century set. In addition, I bought a leather couch (the Tora) which I believe they are no longer selling. It is a lovely, stylish couch. What truly stands out about the Elk Grove Scandinavian Designs (SD) store is how far above and beyond they go to take care of customers. One of my leather couch cushions was damaged (a deep scratch) due to no fault of SD, and my attempts to repair it were unsuccessful. Even though they no longer worked with the particular vendor, John at SD figured out how to do a special order so that I could order a new replacement cushion with the vendor. This was not an easy process, but SD and John did not give up until the problem was solved and the replacement cushion was a perfect replacement. It's awesome to work with people who think outside the box and are solution-oriented. I would shop here for any furniture needs...