Staples — Local services in Contiguous United States

Please think twice to do business with Staples located at 9146 Stockton Blvd, Elk Grove, Ca. I would give them zero star including Staples leadership to respond back to us. We recently had the unfortunate experience of participating in a flyer ad campaign that left me utterly disappointed and dissatisfied Staples at 9146 Stockton Blvd, Elk Grove CA 95624. The campaign for Pizza Twist at the Elk Grove location, which promised to deliver a compelling and widespread promotion for my business, fell significantly short of expectations, leaving me questioning the effectiveness of the entire endeavor. We paid $3000 for Ad campaign on April 11, 2023 to distribute flyers on third week of April on Zip code 95757 & 95758 zip codes but no one received any flyer until today. Firstly, the distribution promised in the initial agreement was far from fulfilled. The flyers were supposed to reach a wide and diverse audience, but it seemed like they barely made it to any targeted locations for zip code 95757 & 95758. This lackluster distribution not only undermined the campaign's potential impact but also raised serious doubts about the sincerity of the service provider. As per our conversation with Annette requested 10 addresses that did not receive the mail. I provided 20+ addresses and there are plenty more outside of those addresses provided that have still not received it. The zip codes 95757 and a portion of 95758 were the zip codes we selected for the mail to go out when placing the order at the staples location in Elk Grove. However, Annette from the corporate office from Staples stated these zip codes were not present after the order was placed by Heather at the Elk Grove staples location. Since our business is located in the 95757 zip code it wouldn’t make sense to pick any other zip code to send mail to. Initially I was offered a full amount of $3000 from the manager (Jason) for their mistake since he was the one to approve the order. Then I got offered a refund of only $332.00 from Annette and I requested Annette if she could provide a detail on how you have come to the conclusion of providing a refund of $332 when our initial order cost almost $3000. The refund of $332 is unacceptable without stating how you have come to that offer. We have communicated via email so many times since the last 6 months but have not come to any conclusion. Annette is stop responding to our emails or phone calls to resolve this matter. I am requesting a full refund which was promised by Jason as well or a thorough investigation of this issue as we are not satisfied with the result. Moreover, the promised follow-up and tracking mechanisms to gauge the campaign's success were nonexistent. I received no feedback on how many flyers were distributed, how many people engaged with them, or any other relevant metrics. This lack of transparency and accountability only added to the frustration and disappointment. Communication with the campaign organizers was also a major issue. When I attempted to address my concerns and seek clarification on the subpar performance, I was met with evasive responses and vague explanations. It seemed as though they were more interested in deflecting blame than addressing the legitimate grievances of a paying customer. In conclusion, my experience with this flyer ad campaign was nothing short of a letdown. From unfulfilled distribution promises to lackluster design and poor communication, the overall execution was riddled with shortcomings. As a business owner, I had expected a strategic and impactful marketing effort, but what I received was a subpar service that failed to deliver on its commitments. I would strongly caution others considering this service to think twice and explore alternative options with a more reliable...

I called and asked how much it would cost to copy 3 DVD's and i was told it would be under $3.00. I said, "are you sure? I see there is 4.31gb of data on this 1 DVD." She responded, "Yes, it may be as much as $3.39 but that is the total amount." I said, "Ok, i will bring them in tomorrow".

When i arrived of course it was a different girl working and she said the quote was wrong but she would still work something out and quoted on paper $5.00. I was told to come back or call in 1 hour. Since it was only an hour i went ahead and did some other shopping. I stopped back in to the office services area after about 45 minutes and she had not even started the work yet so since i was standing there she put the DVD in and started the job then she stated, "Oh my, there is over 4gb on this DVD". I said yes, i told both you and the girl last night the amount of data on these DVDS". She then said i would have to come back in an hour so i left.

I came back to the store in an hour or more and found out they had done nothing. I asked how much longer and now i was told they would have to send the job out and it would be more. I asked, "How could this be? How could we go from a simple 1 hour turn around for $3.00 to now we have ship it out and for how much?"

She called the so-called manager over whose managing ability consisted of yelling at me in front of other customers. Yes, even the other customers were surprised and shocked by her behavior but that is how ignorant, irrational people behave when they make a big mistake and want to turn it around to your fault.

I just called to get a quote for reveiving a facsimile and was told she did not believe there was a chatge to reveive only send. I asked her to double chevk because i wanted no surprises. She checked and responded, "Yes, there is a charge to receives a facsimile it is, $1.79 a page". SURPRISE! Another error and probably more waiting for me when i get there.

I think i will just take my business down the road. I would even rather pay more than be yelled at by some 28 year old KID on an unnecessary, unwarranted, unearned ego trip. I have owned my own business longer than she has been on the planet but it does not matter, there is no excuse to yell at customers especially so when it is you who made the error. I have hired and fired better managers in my 28 years. Failure for that store, with that type of an...

Enraging customer service!

Had to get my federal Hazmat endorsement fingerprinting done, so I scheduled it at Staples.

I have 3 kids and I just got my 3 yr old settled with grandma so I could go do my errands and appointments. Little later then expected but things don't always go as expected with 3 year Olds.

So, I arrived 15 mins late to appointment but they also have walk ins available so I went in with flexible mindset.

Guy who does fingerprints had someone so I asked if he wanted me to wait on the otherside cubicle.

He didn't answer my question and asked if zI had an appointment, I said yes and gave him my name.

He looked me up while with another customer and tells me with a condescending tone your late! That pissed me off. I again asked if he wanted me to wait on other side. With such a dismissive tone he said yes!

I wanted to react so badly but I let him finish with customer.

Customer left and then he had me wait 5 mins while he did nothing. I looked over cubicle and saw him just sitting there!

I confronted him about his comment and he was so oblivious to how unnecessary his statement was but he could care less. I asked if he worked for Staples, he said no and said he works for TSA and did not have contact number for his supervisor.

I complained at the front and find out he does work for Staples.

He needs to go, he is going to rub someone else the wrong way who may not have kids to...