The UPS Store — Local services in Elk River

Attempted to ship a package here today. Won't be going back to this location.

The depth of my package was measured at 7". When I questioned the girl, she insisted that it was 7". I know that it was 6", but she stated that it didn't matter whether it was 6 or 7" because it didn't change the shipping amount (I don't believe that). Then after she had printed the label, she pushed a sheet of paper at me (a page of very fine print) and told me that I needed to sign the paper, I asked why, and she stated that it was to confirm that I confirmed the shipping address. When I decided to read the paper, the girl became visibly annoyed. READ the paper, you are giving up your RIGHT to take any dispute to court (they are binding you to arbitration, which is much more expensive than litigation, I already pay taxes, so I will use the court system I already pay for via my taxes, and NOT their arbitration). Their form, which is really a contract, is very convoluted. If you need to make a claim, you have to do so with in a certain number of days, but the form doesn't tell you anything about the process or procedure for filing a claim. The contract bounced all over from relieving UPS, then relieving the UPS store, then shifting the blame around and then using some of the UPS rules, but then not.

At the very bottom of the form, there is a small paragraph about double checking the shipping address, so I crossed off everything that didn't relate to ensuring the shipping address was correct. Of course, that met with ridicule and the girl asked why I crossed off most of the language in their contract, I told her that she represented to me that the paper was ONLY to ensure that I double checked the shipping address, and since that was the only STATED purpose, I crossed off all other terms. Then her manager stepped in and told her to cancel out the transaction. I attempted to speak to him, but he doesn't know contract law at all. He also had a profuse body odor issue, and I wanted to get away from him and not continue to gag.

So, I took my package over to FedEx across the highway. Not only was I able to ship my package without having to sign ALL of my rights away, they also charged me LESS. The lady over there measured my box correct and stated that it was 6" deep (like I already knew). So, I saved money, and retained my RIGHTS by going to FedEx.

Won't be going back to UPS! At least NOT this location, nor likely any other retail outlet. If I had to, I would chose to go directly to UPS itself and not a scattered retail outlet.

P.S. I think you mean "drivel" ... learn how to spell!

Also, please read the many other negative reviews about "Dave" et al. As far as 'representation of the interaction', I recorded it with my cell phone!

Some abusive men attack women when they are called out by dismissing their experiences, questioning their sanity ("strain the boundaries of reality?!?!"), and attacking them for their assertiveness ("exaggerated opinion of yourself"); classy way to deflect!

Yes, I expect topnotch service from those who ship my packages, but nothing more than the UPS standard (which is lacking here). The transaction referenced here happened to be over a personal package (a rare package for me, but it was an xmas gift). My business requires confidentiality and discretion with client information, packages, documents etc. secured by competent carriers. If I cannot trust the clerks at a UPS store to safely carry an xmas gift to a loved one, I am certainly not going to expose my clients' confidential information by enlisting any UPS services at...

HORRIBLE STAY AWAY!! SEE NOTE BELOW

I shipped a package from UPS Elk River, MN store and it arrived damaged. This happens. I opened a damage claim with UPS in Elk River and they said they'd handle it. Three days later, I called and asked about the status. They said it was being handled and no problem and was being inspected. I waited over the weekend till the Tuesday following the Friday call, and the UPS store rep told me that it was in their care and being inspected and should have an answer the next day. Only later that night to find out my customer was irate because the package was delivered to HIS customer in Texas!

So I called UPS in Elk River the next day. Talked to the owner. At first, he seemed like things were being handled. But I called Corporate UPS and they gave a different story. When I called back to the UPS store in Elk River, The owner gave me a poor excuse that the employee was new and didn't get it right. THAT EMPLOYEE BLAINTLY LIED! If he would have looked at the tracking number that day (or even days ago) he would have known it was on its way to a different state and WAS NEVER inspected.

The owner of the UPS Store in Elk River, MN was RUDE and unwilling to offer solutions for me especially when my customer is irate at me because he has a loss of use from the product and a run around from me that the UPS store is giving me. My customer claims that I should have used a reliable UPS shipper.

UPS drivers did damage the delivery, but the UPS store in Elk River could care less, nor will they offer any solutions to the problems they created. The owner just defended the employee who did wrong. When I asked what they'd do to make this right with me and my customer, NO solution. Then he got upset and told me that he'd terminate the phone call after I told him that (with no answers), I'd have to take them to court. UPS corporate stated they are a Franchise and NO way associated with UPS corporate, just a third party shipper and can't be held responsible. Do you really want to ship with a company that acts this way?

NOTE: As of this writing, UPS corporate called today and said they have assigned an investigator that over sees UPS franchises to specifically investigate this store and their conduct! UPS advised me to use an official UPS center, NOT...

Very disappointed with my recent experiences. received a quote one morning, of $75 to ship a speaker, using the guaranteed Pack and Ship. Dimensions and weight were provided to the lady I spoke with. Later that day, I brought the speaker in and then the quote was $167. Not worth it. I also had a 65 inch TV to ship. This time, I brought the TV in for weighing and measuring for an accurate quote. The owner, Shaun, weighed and measured and then told me he could pack it, but I had to take it to the Maple Grove location for shipping - he said the trucks that ship those size packages do not stop at the Elk River store. I agreed to this, as I was moving and wanted to keep my TV. Later that day, I picked up my boxed TV. I drove it to Maple Grove as directed. Nope, they do not ship boxes that size either and they told me they have had this problem before. They suggested I send it UPS freight. UPS freight will not ship it unless the UPS Store that packed it, writes a letter of approval - as the TV is considered a “restricted commodity” So, I called Shawn. He said he would investigate alternatives for me. That was 7 days ago. Crickets. Now, I am stuck with a custom boxed TV ($80), sitting in a friend’s garage in MN - while I executed my move to Arizona. Here’s my experience- They do not know what they are doing at UPS Elk River. Worse than over promise and under deliver. No delivery! Disgusted!!!! EDITED: Just want to let everyone know that the owner did reply to my concerns and provided me with a full refund. Very thankful for his response and...