Dugan Sales & Service — Local services in Elmira Township

My family has been doing business with the Dugan family for a couple of generations. Yet when I began looking for appliances, I just assumed the big box stores would be cheaper. (They were as far as the quality of their product was concerned.) After shopping around town and in Sioux Falls I ended up going with Dugan's and I've since bought other appliances from them. I ended up getting a high-quality Electrolux washer/dryer for the same money as the low end ones the other stores were selling. Good customer service is VERY hard to find. Of the half dozen stores I visited, Tyson from Dugan's was the only one who took the time to find out my needs and was knowledgeable enough to answer all my questions. And even though I've had zero problems in the two years I've owned the appliances, I know if there ever is a problem they'll take...

My wife and I purchased a brand new washer and dryer with the 5 year warranty! Back in late February 2020, in August we started having issues with the washer. We called Dugans and the sent out a tech to look at it, with the issue we were having they took it to there shop and gave us a loaner to use. When we got the washer back had another issue and the replaced the shock on a saturday! Well it didnt fix the problem.... went to talk to them this morning and they stood by there moto and came and got the washer and brought us a different one with no questions!!!! If you ask me, Dugans Sales and Service stands by there work and customer Satisfaction!!!!!! Thank you for being local and loyal to your customers!!! You have earned a...

We purchased several things from the Sioux Falls store that is now closed. At the time they closed we were told to contact the Watertown store for service and repair. Well, that's laughable! Our less than two year old Whirlpool fridge/freezer has gone out. I tried phoning the Watertown store on Monday and it went straight to voice mail. I left a message with my cell phone number. Also on Monday I went to their website and scheduled a service call there and left my home number. No return calls at all. I called the store again today, straight to voice mail. So much for service from Dugan on our appliances. DO NOT...