Big 8 Tire — Local services in Ely

Stopped here last year as a result of needing brakes on my mini van while traveling last June. Apart from an absolute mess in which even if I took my van in first thing in the morning they weren't able to get it done until the evening somehow in addition to them ruining the things on the new brakes to make noise when they are needing changed I was ok with their service. Then after having come back home and doing day to day stuff I've been hearing the worst sounds which made me take my van to the mechanic here that I trust. The verdict? New front brakes needed. They put cheap Amazon brake pads on my van and they are already ruined a year later with minimum travel. Not only that, the rotors also needed replaced which they replaced last year as well. I called them to see if they would stand b by their work like an honest shop and had the most intolerable idiot who seemed incapable of understanding just about anything (no wonder my brakes are done with employees of this quality). He first tried to say brakes go bad before I then asked him how long brakes are supposed to last and if they should last over a year or up to 20,000 miles (which I haven't put on). He agrees but the math isn't mathing for this genius who I have to speak to like he's five and spell it out along with customer service. Finally get down to the fact that gee, he can't do anything, that's for the supervisor 🤦‍♀️, and how can they know I was even in there (at which point I explained to our brilliant mechanic about putting people's names in computers and records, incredible stuff). Finally I had him take my name and number to give to the supervisor to have him call me. A a week and a half later no response. So here we are. Brakes aren't a minor thing, your shop put my life in danger, my brake pads were shattered and the rotors destroyed. Great job. I gave you the chance to fix it and you apparently just feel great about ripping off a woman who isn't a local. Unfortunately it was the only place open on a Saturday and that's why I chose them but my advice would be to wait until Monday to be safe if you ever find yourself in this situation. Unless you're a man of...

WOMEN AND CHILDREN DON'T GET TAKEN ADVANTAGE OF LIKE WE DID AT BIG 8 TIRE & AUTO/RV

The employee at this tire shop is guilty of treating women and children very poorly by intimidating them. I needed 1 tire, I had a 1 flat on the highway. This shop is the only one open on Saturday. The employee told me I needed 4 new tires. My car had 4 new tires put on before leaving for the trip. Which I had explained to him. We had driven 7 hours before the flat. My other tires were fine. He flat out refused to sell me 1 tire. He said he could order my existing type of tires (all 4 tires, of course) if I preferred. It would arrive around Wednesday (4 days later). He eventually agreed to sell 2 tires. So, I'm not sure how, now it's ok for 2 tires and not 4. But still NO to 1 tire. He installed 2 tires, and it turns out the tire model is 2 years old with the prices jacked up to a ridiculous $550+plus tax, plus fees to use a credit card. Plus,plus,plus!!! With my daughter and 3 grandkids all under 8 years old. I had no choice but to get the tires. My spare tire is a temporary one that can go only 50 mph. I had 7 hours left to reach my destination. It was really tough just getting to his shop, with all the big rigs going so fast on the highway. It wouldn't have been safe to continue on my spare, and boy, did this shop take advantage.

But then all of a sudden, he'll accept $500.00 cash, taxes, and fees just go away? How can taxes and fees go away? Are they necessary in the first place? Does this business operate illegally? I certainly think it's possible. The employee exploited the entire situation. Taking advantage at every turn, and then he offers to "do me a favor" and drop taxes and fees.

Employee description to watch out for: Tall white slender male In his 20s With the initials K.a.

What a shame, when the public has to trust in businesses that straight...

Few weeks ago I've asked them to replace and balance my 4 tires. The youngest guy asked me to come over on Saturday morning. I did it but I had to wait 45 minutes because he was late. A week latter I've came back because I've noticed my steering wheel was shaking. The same guy told me that he has no time to check it and asked to come back the other day. I came back fallowing Friday and asked him to re-balance all wheels. He went outside and said that he did a good job and if my steering wheel shaking it must be some technical problem with the car. I need to mentione I have 2y old RAM 1500. I have told him I must drive to San Diego over 600 miles and I can't drive car like this. He rejected to do the service. On my way to San Diego I've stopped in Las Vegas tire shop and asked them to check ballance. The other shop owner showed me the difference in the balancing. You can see the pictures. I took only one picture from balancing machine before they have took out old lead. When I came back, I've stopped by again asking for refund of my $80 I paid in Las Vegas. The other guy told me that he has no key to the register and the owner is in Reno and there is nothing he can do. Please avoid this shop. I'll never ask them to do anything with my car. I do understand now why people driving over 40 miles to Lund to get good tire service. I will do the same next time.

Attached pictures are from Las Vegas Shop to show readings after Big 8 Tire crew...