The Farm- Pensacola Produce Market — Local services in Ensley

i just started going and liked it, but i had the most bizarre interaction that makes me question ever going back. it was a busy Sunday checking out the green buckets, long lines, and i bought 5 buckets. as they were packing them and i was putting the plastic bags back in my cart, i thought i noticed out of the corner of my eye, the clerk move my last bucket off the scale a bit later than the others. this seemed to cause confusion to the bag girl who quickly combined my last bucket with the first bucket of the next customer into one bag. i went to reach for the bag to double check and they said "no that's not yours" . i said "i think the bags got mixed up". the bag girl said said "no i didn't." and the clerk (who wasn't even really watching) said "no we didn't". and sent that customer on their way instead of asking them if that stuff was all their stuff. and i said well i had greenbeans and red potatoes and i don't see them. and the bag girl said "there were no green beans in that bag". but there were! i saw them and my boyfriend saw them. in any case it's not worth debating because i did not have any in my bags, so they went somewhere. finally the bag girl was like "ill get you more ". she got me more beans and i got more potatoes and they were more than enough pounds but i would gladly give back the extra handful of beans for not being gaslighted so confidently and unapologetically to my face by not one but two employees. the audacity was shocking. in the crowded quick paced environment why wouldn't they potentially make a mistake in packing? maybe by " mixed up" they didn't see how i meant combined and assumed if the other customer only had one bag it must be theirs. but if they had listened and looked instead of immediately snatching it away and weirdly denying my concern, it would have been an honest mistake easily sorted back out. it made me think they were both on drugs and not worth going back.

Update: the owner response confuses me. it seems to be siding with the employees by saying "even though the items were not presented to checkout". Huh? Were you the clerk? How do you know they weren't presented? i hope you mean not present, meaning the items they didn't present back to ME at bagging. Because i am 100 percent certain i presented them to checkout and PAID for them and they were dumped in the bag of the customer behind me before i could stop it, and both girls quickly and bizarrely denied it with absolute certainty without even checking. I didn't even know about this employment of ex addicts. it was just a weird vibe, but now it all makes even more sense. The bagger in this story, who was the main issue, was a younger, somewhat gothic looking girl, maybe black braids. No smile or friendliness, blank apathetic/defensive affect. Don't know if she was high. Could just be leftover brain effects.

Changing review down to one star due to weird response and apparent continued denial of fault or even the possibility of it. It wouldn't be a big deal if there was a mistake, it's the unified response that...

I visited The Farm with my mother and we requested to buy three pickles. There was no line. But the employees were disorganized and it took three different people to fulfill the request.

I was irritated that they made my mother wait for such a simple request, but did not say anything. We received our pickles and turned to leave.

Before I could utter a word from my mouth, I heard a sarcastic "You're WELCOME!" from an employee. I immediately turned around and confronted the employee asking if she was being passive aggressive and she defensively turned to her co-workers in disbelief to say "No! You said thank you, so I said, You're welcome!"

This is not what happened. What happened is that this employee felt entitled but did not even allow me to respond before she took her chance to be snide and yell "You're welcome!"

And, just so The Farm is aware, my mother did not say thank you because you gave her bad service by making her WAIT since none of the employees felt like fulfilling a simple request. She had to watch as you all had a major discussion of which employee would grab three pickles out of a jar.

Th employee then further insulted her with sarcasm, passive aggression, and lack of accountability.

She just didn't expect me, her daughter, to call her out on her unprofessionalism in front of everyone.

I will not be back here again. It's unfortunate what one employee can do to mar the look of a...

Love coming here on Sundays for their incredible 4lbs of fresh produce for just $6 - you absolutely cannot beat that value! It’s such a fantastic way to stock up on quality fresh vegetables while supporting our local farming community. As an added bonus, I was thrilled to discover they also carry Emerald Coast sourdough bread. There’s nothing quite like combining farm-fresh produce with artisanal local bread! Already planning out some delicious meals with today’s haul. This place makes eating fresh, local, and affordable so easy. Highly recommend checking out their Sunday specials - your wallet and your taste buds will thank you! Can’t wait to be back next weekend. Keep up the great work supporting our local...