KFC — Restaurant in Brent

Quite possibly the most poorly run KFC I have ever visited.

I went inside to get takeout. My visit took over 25 minutes from the time I entered, until the time I left.

No organization. No leadership in view. No direction to employees. Employees had ZERO motivation to move faster to alleviate the crowd.

I saw so many health, and corporate violations I stopped counting. Food line employees wore plastic gloves, but then proceeded to touch virtually every object. She most likely wears one pair an entire shift. I saw cooks bringing raw chicken out to drop the chicken into open fryers and proceed to touch anything and everything with contaminated hands. This fryer is unfortunatly (for anyone eating food from this restaurant) located right next to the food prep area. Looking into the back kitchen area... boxes of raw chicken open, and scattered boxes all over the floor. (See photographs) Frozen boxes of food items sitting at room temperature next to fryers.

This place is a food poisoning event waiting to happen. Service was horrendus.

I will NEVER...

This is the second time that I've gone to KFC recently and it was not good. I ended up calling the manager. After being in a 4 car line.. I ordered a simple 7 dark piece box thighs and legs.. original... The girl on the box told me.. it would be at least 12 minutes for the chicken.. I said okay.. finally getting to the window I asked a girl if she needed my my name she said no just to move forward.. after about 5 minutes she came out and said can you pull around to the front it's going to be another few minutes for your order... Other cars came and left... After 30 minutes waiting for my order I went back to the store and said did you forget about me... Another 10 minutes goes by and I finally get my chicken... I get home and it's not my order... Theye gave me somebody else's mixed box... Two breast two wings two legs and a wing. Also the chicken was dry and not up to the current KFC standards... Needless to say the dogs got a good meal.. Since I have a KFC by work I'll be going there from now on. I'll try this one again in a month or so and see if they...

The guy working the drive through was extremely rude.

I never got my order correct. The first time I did not get my chicken sandwich, but after reviewing the receipt in full I never got it. This is probably because the guy on the drive through was more interested in arguing. I also got mash potatoes instead of Mac and Cheese.

Because of the way I was treated I ask to speak to the manager and she refused to come talk to me even though she heard her employee yelling at me.

After I got home and realized I never got the chicken sandwich and Mac and cheese I went back to the store to get the Mac and cheese and pay for the chicken sandwich I ask for the first time, got home again and still no chicken sandwich or Mac and cheese.

This time I called just to speak with the manager and she refused to come to the phone, at this point I was so mad my family just ate the food we had. I do not suggest visiting this establishment unless you want to be yelled at and spend money on the wrong order. I have filed 2 complaints with KFC corporate about...