Enterprise Chevrolet — Local services in Enterprise

If I could rate any lower I would , everything started fine , very friendly service. My husband hit a deer on our 2021 Chevrolet 2500 and bent the bumper , it messed up the shutters behind the bumper which let's the engine know the air intake. They ordered the parts ($728.00) and we took the truck in, after almost a week I had to call and get details of the progress. I was informed then the bumper was bent and it was difficult for them to get to the shutters so I understood and a couple of days later I was called saying it was ready. I picked it up and and paid the labor ($1028.00) and did not make it far before the engine light was back on and the same issue again. I called back the next morning and was told to bring it back and let them keep it a couple of days to check it out, that was October 26th. After taking it in I did not hear anything from them so I called November 2nd to get an update and was put on hold forever until finally I was told the problem was that I had actually paid for upper and lower shutters but somehow only the upper one's were replaced so give them a couple of days and not to worry I had paid for labor and parts already. , at this point it is getting to seem like they have no idea of what they are doing. I was told by them they are not a body shop which I fully understand but I was not there for body work. I asked beforehand did I need to replace the bumper first but was assured they could get it. So a day later I was called and told the bumper was bent and they could not get the lower shutters because of that and was asked if I already had my replacement bumper , I explained I did have it and they asked if I could get it to them and they would replace the bumper and shutters for me, I was still happy because I assumed they were being really helpful which I believe the guy I had been speaking to was and not his fault at all. We had to load the bumper on a trailer and haul it to them because it was freighted in, ( steel bumper and ranch hand) . I was called on the 5th to pick up the truck that they could not fix it and was told again they are not a body shop. Umm they requested I bring it to them. My problem is not that they could not fix it but the condition I received it back in, not to mention the money I spent there for WHAT??? I am posting pictures of how they received it and how it was returned with no apologies or even a care that they basically mutilated the truck. Looks to me as though they were able to remove the bumper as you can see they just threw it along with the new one in the back, Also the shutters were never replaced that I clearly paid the labor on, they are lying in the back seat with screws, bolts etc. This is what I picked up on November the 6th. Very disappointed in the service and hopefully this review will help so that no one else goes through this. The first photo is how it looked when we took it in, the other three is how they retuned it to us, no apologies, no refunds nothing from them about...

APPOLOGIZES FOR THE NOVEL, BUT THAT'S HOW BAD ENTERPRISE CHEVY IS

My service experience at Enterprise Chevy was absolutely deplorable. I would typically stay away from the incompetent buffoons at a dealer, but since I had a recall on my truck, I thought I would let them work on some other "routine" items (rotate tires, change oil, replace timing belt, ect.). I dropped my truck off on a Wednesday with a promise that it would be completed by Friday (which I originally thought was too long in the first place). Friday rolled around and I had heard nothing from the dealership. I called, only to find out that they needed to order various parts. They hadn't the decency or organization to inform me, that I would be without my primary means of transportation for the weekend. I was assured however, that it would be ready for pickup Monday. The exact same nonsense (me having to call in) happened again on Monday, with the promise it will be completed Tuesday. On Tuesday, I again had to call to check on the status, only to be informed that it was finally ready for pickup.

What in the hell the receptionist, and more importantly, the guy behind the service desk do all day, is completely beyond me. One thing I know they don't do is facilitate any ounce of something that might resemble customer service.

It gets worse though, my friend. I arrive to the dealership an hour after they claimed it is ready for pickup, only to wait around for 15 mins while they attempt to put together a bill. I then attempt to leave, only to have the damn truck not start. To summarize, somehow, while the truck was there for less than 1 week, the starter went bad. Adding insult to injury, these clowns had the nerve to put a vehicle, which wouldn't start mind you, back in the parking lot and then try to play coy about it. I ended up being 2 hours late (who knew it took "trained" technicians so long to replace a starter) for an appointment on Ft Rucker, and I never once received an apology or anything closely resembling sympathy for the utterly ridiculous amount of inconvenience that was thrust upon me.

The employees at Enterprise Chevy, have masterfully created a hybrid workforce combining all of the worst traits of government bureaucracy and union labor. The "skilled" workforce there couldn't have been more unprofessional and any slower if they tried.

So thanks Enterprise Chevy, for reminding me why I will never buy another American car again! No wonder these bums needed...

Bought a 2021 Chevy Trailblazer from Enterprise Chevrolet in 2021. On several occasions, no fault to the dealership, the car has had to go back for manufacturer issues. What the dealership fails to understand is customer service and communication is paramount to a successful business. Every time, not just one time or twice, but numerous times (during drop off and pick up or stop by to see why its taking so long because you don't get a phone call or message after they tell you the part will be there in 3 days and its already been over 7 or they need to hold onto the car for another day and it already 4pm with no message) the customer service staff is not friendly. On this last occasion, your customer service bearded fat guy, was too busy on his phone to smile and say hello or ask what he can do for you. He just stared at us, holding his phone like we were bothering him, until we started the conversation. No welcome, no hello, just moaned and looked up our name and vehicle. After he found our info, he reached into the drawer and pulled out our paperwork and keys and said, “Sign these three documents here, here, and here”, without telling us what we were signing. I had to say this must be for the warranty repair and quickly read what I was signing. I convey this last event because it parallels most of our experiences with your customer service staff. If they don't want to be there, go get a job somewhere else, hopefully not at another dealership. They may be around cars all day and think one car is just like another, but to the customer, its a piece of transportation that affects their daily life. Customers are not being asked to be treated special, they just need to know what is going on and why things are the way they are or explained what is happening so that they can make decisions and plans that affect other people. Customer service is a direct reflection on the leadership of the company. If your leadership tolerates poor service, what kind of leader are you? If you don't clean up your act, customers will go somewhere else. You walk into the service center and you can tell the place is not a happy environment and your staff reflects that environment on customers. We've been taking the car there for three years for repairs and the environment hasn't changed. Maybe I’m just wasting my time making...